Summary
Work History
Education
Skills
Timeline
Generic

Mallory Yates

Windham ,ME

Summary

Dynamic sales associate with a proven track record at Renys, excelling in customer service and inventory tracking. Recognized for enhancing store appeal and fostering customer loyalty through effective communication and teamwork. Adept at managing cash transactions and maintaining a clean, welcoming environment, ensuring a positive shopping experience for all patrons.

Work History

Sales Associate

Renys
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Hostess/ Busser

Chutes Family Restaurant
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.

Education

Windham High School
Windham Maine
06.2016

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Cleaning techniques
  • Inventory tracking
  • Merchandise display
  • Fitting room maintenance
  • Dining area maintenance
  • Calm demeanor

Timeline

Sales Associate

Renys

Hostess/ Busser

Chutes Family Restaurant

Windham High School

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Mallory Yates