Mallory E. Crooks
Punta Gorda,FL
Summary
Proven leader at Jets Pizza, adept in customer service management and creative problem solving, significantly enhancing operational efficiency and client satisfaction. Excelled in strategic thinking and conflict resolution, fostering a collaborative and efficient workplace. Skillfully managed inventory and upheld sanitation standards, driving quality and compliance.
Overview
3
3
years of professional experience
Work History
Shift Leader
Jets Pizza
Port Charlotte, FL
04.2021 - 05.2024
- Optimized department output by assigning competent personnel to key positions throughout shifts.
- Coordinated with supervisors to assess progress toward targets.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Delivered outstanding customer support with a strong focus on quality and efficiency.
- Managed inventory control tasks utilizing efficient POS solutions.
- Tracked stock quantities and placed supply orders accordingly.
- Executed cashier duties and ensured precision in daily monetary transactions.
- Handled complaints efficiently to ensure seamless service experience.
- Assigned responsibilities strategically to improve operational efficiency.
- Resolved critical customer concerns successfully when supervisor was unavailable.
- Ensured smooth inter-shift operations by collaborating effectively with leadership.
- Implemented order placement strategies to reduce waste effectively.
- Assessed client needs accurately and expediently.
- Cultivated supportive workplace interactions among staff and managers.
- Ensured compliance with protocols to foster a safe workplace environment.
- Guided new team members through company regulations, system operations, and client interaction protocols.
- Evaluated operations to recommend actionable improvements.
- Controlled inventory by observing stock status, ordering necessary items, and verifying product quality.
- Managed hygiene operations in dining zones, restrooms, kitchen apparatuses, and floors to maintain cleanliness.
- Conducted training sessions for newly hired staff on shift procedures.
Education
High School Diploma -
Genesis Christian Academy
Englewood, FL06-2024
Training Course - Food Handler Safety
Jets Food Handler University
Port Charlotte, FL09-2023
Skills
- Customer service management
- Sales and upselling
- Goal setting and tracking
- Creative problem solving
- Client service
- Account management
- Positive attitude
- Conflict resolution
- Strategic thinking
References
References available upon request.
Timeline
Shift Leader
Jets Pizza
04.2021 - 05.2024
High School Diploma -
Genesis Christian Academy
Training Course - Food Handler Safety
Jets Food Handler University