Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malorie Harcourt

Jacksonville,FL

Summary

Shift Manager experienced in team management, scheduling, and money handling. Oversaw operations to ensure smooth workflows and high customer satisfaction through effective problem-solving and task prioritization. Focused on optimizing schedules and enhancing team performance to achieve organizational objectives.

Overview

5
5
years of professional experience

Work History

Shift Manager

Mcdonald’s
Middleburg, Fl
12.2021 - Current
  • Coordinated shift schedules to optimize staffing and meet service demands.
  • Supervised team members to ensure compliance with operational standards.
  • Directed and supervised staff performance.
  • Trained, managed and motivated employees to promote professional skill development.
  • Trained new employees on procedures and customer service expectations.
  • Implemented efficient workflows to improve service speed during peak hours.
  • Monitored food safety practices to uphold health regulations and standards.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Managed inventory levels and placed orders to maintain stock availability.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Reviewed financial statements to meet targets during shift.
  • Delegated work to staff, setting priorities and goals.

Education

Middleburg High School
middleburg , Fl

Skills

  • Shift leadership
  • Staff supervision
  • Shift scheduling
  • Inventory management
  • Staff training and onboarding
  • Customer service training
  • Documentation and reporting
  • Workplace safety
  • Problem resolution
  • Delegation skills
  • Delegating work
  • Shift checklists
  • Multi-tasking
  • Attention to detail
  • Team collaboration
  • Teamwork
  • Goal setting
  • Staff motivation
  • Training and mentoring
  • Willingness to learn

Timeline

Shift Manager

Mcdonald’s
12.2021 - Current

Middleburg High School
Malorie Harcourt