Mama Evans
Miami Gardens
Summary
Dynamic Customer Service Representative with a strong background in fostering positive client relationships and delivering exceptional support. Proven ability to leverage effective communication skills and a keen problem-solving mindset to address customer needs and enhance satisfaction. Committed to creating a welcoming environment that encourages open dialogue and collaboration. Eager to contribute expertise in people-oriented service to drive team success and exceed organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative I
Department of Children and Families
04.2023 - Current
- Initiating and responding to requests
- Coordinating with internal and external partners
- Researching and resolving case issues
- Gathering information and analyzing case data to determine next steps
- Interviewing customers in person and/or over the telephone
- Interacting with other states, employers, and other business partners
- Making decisions based on case information and provided documentation.
Customer Service Representative
Iqor Holdings
02.2018 - 03.2023
- Hand high in-bound call volume covering full range of customer service inquiries.
- Respond to inbound calls within parameters and standards of work group.
- Provide customers with clear understanding of charges, billing, billing cycles.
- Process customer transaction and respond to inquiries in a responsive timely manner.
- Correct errors or discrepancies on customer billing as necessary.
- Participate in ongoing training to increase skill level and productivity.
Education
High School Diploma - undefined
American Academy High School
Miami, FLDiploma - Medical
Everest Institute
Miami, FL11.2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Follow-up skills
Timeline
Customer Service Representative I
Department of Children and Families
04.2023 - Current
Customer Service Representative
Iqor Holdings
02.2018 - 03.2023
High School Diploma - undefined
American Academy High School
Diploma - Medical
Everest Institute
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