Hope Thain
Centerville,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Supervisor II - Field Services
Texas Dept. of Criminal Justice
Huntsville, TX
08.2022 - Current
- Provided leadership, guidance and supervision to staff members.
- Developed, implemented and evaluated program policies and procedures.
- Conducted annual performance reviews of staff members.
- Served as liaison between the organization and external partners.
- Processed requests from external agencies regarding inmate records.
- Maintained a high level of confidentiality when dealing with sensitive information concerning inmates.
- Generated monthly reports summarizing key statistics concerning the number of inmates processed during that period..
- Organized and tracked physical and digital documents in accordance with established procedures.
Administrative Assistant II - Field Services
Texas Department Of Criminal Justice
Huntsville, TX
11.2018 - 08.2022
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Administrative Assistant I - Field Services
Texas Department Of Criminal Justice
Huntsville , TX
10.2018 - 11.2018
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Ordered monthly supplies.
- Maintained monthly stats.
Clerk III - Fiscal
Texas Department Of Criminal Justice
Huntsville, TX
04.2018 - 10.2018
- Analyzed financial information to detect discrepancies in data.
- Created invoices and tracked orders from vendors.
- Matched orders with invoices and recorded required information.
- Maintained accurate records of inventory, stock levels and deliveries.
- Processed incoming orders for supplies and equipment, including verifying accuracy of items received.
- Performed regular cycle counts to verify accuracy of inventory data in the computer system.
- Assisted in creating purchase orders for new stock based on current stock levels and forecasted demand.
- Maintained updated records of all supplies, tools, equipment and materials used by the organization.
- Processed paperwork related to supply requests, purchase orders and returns.
- Resolved discrepancies between physical count and computer inventory records.
Clerk II- Pen Packet
Texas Department Of Criminal Justice
Huntsville, TX
09.2016 - 04.2018
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Verified accuracy of paperwork prior to submitting to supervisors for approval.
- Maintained confidentiality of sensitive information at all times according to company policy.
- Assisted in training new employees.
- Retrieved documents and files from records rooms and online databases.
Education
Associate of Applied Science - Business Leading To BBA.
Angelina College
Lufkin, TX05-2011
Some College (No Degree) - Accounting
Stephen F Austin State University
Nacogdoches, TXSkills
- Staff Training Experience
- Office Administration
- Report Generation
- Spreadsheet Management
- Identifying inmate court documents
- Database entry
- Workload prioritization
- Task Delegation
- Cross-Functional Teamwork
- Multitasking
Certification
- TCIC/ NCIC Certificate
References
References available upon request.
Timeline
Program Supervisor II - Field Services
Texas Dept. of Criminal Justice
08.2022 - Current
Administrative Assistant II - Field Services
Texas Department Of Criminal Justice
11.2018 - 08.2022
Administrative Assistant I - Field Services
Texas Department Of Criminal Justice
10.2018 - 11.2018
Clerk III - Fiscal
Texas Department Of Criminal Justice
04.2018 - 10.2018
Clerk II- Pen Packet
Texas Department Of Criminal Justice
09.2016 - 04.2018
Associate of Applied Science - Business Leading To BBA.
Angelina College
Some College (No Degree) - Accounting
Stephen F Austin State University
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