Mamie Wilham
Mount Pulaski,IL
Summary
Results-driven professional with extensive experience in retail operations and leadership. Expertise in data analysis and operational excellence has led to improved employee engagement and significant reductions in labor costs. Committed to fostering a culture of high performance and customer service.
Overview
10
10
years of professional experience
Work History
District Manager
Dollar General
Springfield, IL
10.2021 - 02.2026
- Oversaw daily operations and ensured compliance with company policies and procedures.
- Developed and implemented strategies to enhance store performance and customer satisfaction.
- Trained and mentored store managers to foster leadership skills and operational excellence.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Managed staffing levels to optimize labor costs while maintaining service quality.
- Conducted regular store visits to evaluate performance, provide feedback, and implement best practices.
- Led initiatives to enhance employee engagement, resulting in improved retention rates across the district.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Store Manager
Dollar General
Springfield, IL
06.2016 - 10.2021
- Oversaw daily store operations, ensuring optimal inventory management and customer service standards.
- Trained and mentored staff to enhance productivity and promote a positive work environment.
- Implemented loss prevention strategies, reducing shrinkage through effective merchandise oversight.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Coordinated promotional activities, driving increased foot traffic and sales volume during key events.
- Maintained compliance with safety regulations, enhancing workplace safety protocols for staff and customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma -
Lincoln Community High School
LincolnSkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
Timeline
District Manager
Dollar General
10.2021 - 02.2026
Store Manager
Dollar General
06.2016 - 10.2021
High School Diploma -
Lincoln Community High School