Manal Hassan
Portland,OR
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Old Navy. Proven ability to enhance client satisfaction through effective problem-solving and attentive listening. Skilled in scheduling and office organization, consistently achieving high levels of service excellence while fostering positive relationships with clients and team members.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Faiza Boutique
Portland, OR
02.2025 - 09.2025
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Maintained appointment schedules, coordinating meetings for staff and clients.
- Processed incoming and outgoing mail, ensuring timely delivery of communications.
- Assisted with office supply inventory management, facilitating reordering as needed.
- Updated and maintained client records, ensuring accuracy and confidentiality.
Caregiver
BrightStarr
Portland, OR
05.2024 - 12.2024
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Completed regular check-ins and progress report for each client.
Caregiver
In Home Care Services
Portland, OR
07.2023 - 12.2023
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Assistant Special Education Teacher
Maxim Healthcare
Portland, OR
09.2022 - 12.2022
- Communicated effectively with parents regarding student development and classroom activities, strengthening community relationships.
- Developed strong communication skills by consistently providing clear instructions and constructive feedback to help students achieve their goals.
- Managed classroom behavior effectively, employing consistent expectations and consequences that promoted respect among peers and towards authority figures.
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Caregiver
Cherrywood Village
Portland, OR
03.2020 - 08.2020
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored client health and reported changes to healthcare professionals as needed.
- Provided companionship and emotional support, fostering a positive environment.
- Administered medications following prescribed schedules and guidelines.
- Maintained cleanliness and safety of living spaces, ensuring a hygienic environment.
- Communicated effectively with clients and families regarding care plans and needs.
- Adapted quickly to changing client needs, demonstrating flexibility in care approaches.
- Documented daily activities and observations accurately for continuity of care purposes.
Customer Service Associate
Old Navy
Portland, OR
11.2019 - 01.2020
- Managed high-volume calls efficiently, maintaining professionalism while adhering to time management standards.
- Implemented feedback mechanisms for continuous improvement of service delivery and customer experience.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Education
Centennial High School
Portland, OR06.2019
Skills
- Customer service
- Time management
- Problem-solving skills
- Team collaboration
- Scheduling
- Office organization
- Hospitality services
- Microsoft office
Languages
Somali
Full Professional
English
Full Professional
Timeline
Front Desk Receptionist
Faiza Boutique
02.2025 - 09.2025
Caregiver
BrightStarr
05.2024 - 12.2024
Caregiver
In Home Care Services
07.2023 - 12.2023
Assistant Special Education Teacher
Maxim Healthcare
09.2022 - 12.2022
Caregiver
Cherrywood Village
03.2020 - 08.2020
Customer Service Associate
Old Navy
11.2019 - 01.2020
Centennial High School