Manda Driver
Kalama,WA
Summary
Forward-thinking Beverage Supervisor skilled in forecasting and planning to effectively meet customers' demands. Offers proven expertise in building, leading and motivating beverage staff to deliver top-notch service. Good inventory management and organizational skills.
Overview
15
15
years of professional experience
Work History
Beverage Supervisor
Ilani Casino
Ridgefield, WA
04.2023 - 03.2024
- Led pre-shift huddles with staff to start teams on right foot to expertly handle guests' beverage needs.
- Maintained strong guest satisfaction scores through exceptional service and strong conflict resolution skills.
- Oversaw work of Number bartenders, beverage servers and bar attendants.
- Created a positive work environment through effective communication practices that fostered teamwork among staff members.
- Guided employees through difficult operational and customer relation situations to build independence in future scenarios.
- Encouraged prompt and regular attendance to keep team strong and consistently meeting customer demands.
- Managed daily shift operations, contributing to the smooth running of the beverage department and maintaining high levels of customer satisfaction.
- Resolved customer complaints involving food or beverage quality and service.
Bartender
Henry's Great Alaskan Restaurant
Kodiak, Alaska
01.2018 - 08.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Bar Assistant Manager
Brays Island Plantation
Sheldon, SC
09.2013 - 06.2017
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Poured and prepared mixed drinks for over 500 customers daily.
- Consulted with managers to organize special events and promotions.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
Bartender Shift Manager
Wren Bistro
Beaufort, SC
10.2010 - 01.2012
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Bartender Shift Manager
Panini's Bar & Grill
Beaufort, SC
05.2009 - 09.2010
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Associate Of Business Administration -
Ivy Tech Community College of Indiana
Indianapolis, IN01.2003
Skills
- Cost Control
- Ordering Supplies
- Product Promotion
- Wine pairing
- Customer service experience
- Customer Engagement
- Customer service background
- Health and safety
- Records Management
- Supply Ordering
- Beverage Preparation
- Wine Knowledge
- Beverage pricing
- Time Management
- Problem-Solving
- Attention to Detail
- Multitasking
- Critical Thinking
Timeline
Beverage Supervisor
Ilani Casino
04.2023 - 03.2024
Bartender
Henry's Great Alaskan Restaurant
01.2018 - 08.2022
Bar Assistant Manager
Brays Island Plantation
09.2013 - 06.2017
Bartender Shift Manager
Wren Bistro
10.2010 - 01.2012
Bartender Shift Manager
Panini's Bar & Grill
05.2009 - 09.2010
Associate Of Business Administration -
Ivy Tech Community College of Indiana