Mandale Johnson

Information Technology Contracts Specialist (Student assistant) within the California Department of Financial Protection and Innovation (DFPI)

Summary: Student Assistant role in the Information Technology Service Division of the California Department of Financial Protection and Innovation (DFPI). DFPI is a key government agency that supervises various financial services, products, and professionals. It ensures consumer protection and supports businesses involved in financial transactions, helping uphold the financial industry's integrity. The Information Technology Service Division is responsible for IT support, including software/hardware acquisition, network and user services, and the development and support of applications.

Key Contributions:

• Managed and supervised multi-million dollar IT contracts and projects with multiple contractors, overseeing delivery of critical software, network, and security solutions to the state of California.
• Actively developing valuable skills in drafting legal contracts for a diverse range of services, ensuring clarity, legal compliance, and alignment with project objectives
• Continuously contributing to the optimization of IT procurement processes, working towards streamlining the acquisition of goods and services. These efforts lead to accelerated fulfillment of requests, reducing delays and enhancing overall procurement efficiency.
• Engaging in meticulous analysis and review of Statements of Work (SOW) and Work Authorizations (WA) for both new and ongoing IT Contract Requests. The focus is on ensuring precise alignment with project objectives and compliance with regulatory standards.
• Collaborating directly with contractors to ensure adherence of project milestones within stipulated timelines. Proactively involved in managing contract and work authorization amendments, including time extensions, additional funding allocation, and authorization of new consultants to work on contracts.

These contributions underline my commitment to ongoing learning as a student assistant, where I actively participate in the complex realm of IT contract management, procurement optimization, legal compliance, and project success through collaborative efforts.

• Goal oriented customer service representative committed to providing exceptional service experience
• Self motivated, with experience in team setting dynamic, but also efficient at problem solving and working alone
• Assisted members in selling memberships, managing customer concerns, handling complaints and resolving concerns
• Efficient at register sales, handling money, and suggestive selling through extensive product knowledge - Consistently exceeded team goals in monthly sales while also assisting with weekly shipments, handling packages, and organizing/restocking supplies
• Routine cleaning and organizing workout floor and gym equipment to verify safe and clean experiences for all guests
• Monitored accounts of all guests, providing assistance as needed with payments, updating information, and general membership questions or concerns
• Promoted repeat customers and retention by building relationships with members through strong interpersonal skills
• Maintained exceptional standards of service during high volume hours in a fast paced operation with hundreds to thousands of guests each day
• Generated new leads and recruited members through cold calling, offering guest passes and walk through tours, as well as setting up appointments with personal trainers
• Handled closing operations including closing and counting out register, organizing and restocking weights, and preparing gym for opening the next day before locking up facility

• Excelled in customer-focused shopping environment through strong service skills and demonstrated commitment to providing pleasant experiences.
• Consistently placed top three in monthly sales among co-workers through self motivation, competitive nature, and strong desire to succeed.
• Greeted customers and helped with product questions, selections, and purchases.
• Operated cash register, handled returns, and exchanges; Answering phones and responding to concerns and questions often while multitasking and looking for additional items for other customers in the back.
• Used extensive knowledge of products and communication skills to suggest items, clothing, footwear, and products that were best suited to specific customer needs
• Handled and assisted customer issues, complaints, and concerns in proactive problem solving manner in accordance with company policies
• Trained new associates and provided positive reinforcement and constructive criticism as necessary in attempt to educate them on company standards and protocol
• Managed and delegated tasks with team as well as tended to all concerns and service related responsibilities in timely manner despite high traffic and volume
• Often worked in stock room handling shipment of shoes, keeping track of inventory, and stocking shoes and clothes in an organized manner by SKU, shoe model, and brand
• Traveled to other stores if they were short staffed or needed help on floor, register, or stock room