Mandalyn Davis
Lake Wales
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
21
21
years of professional experience
2004
2004
years of post-secondary education
Work History
Sales Associate
Lowes Home Improvment
Lake Wales
09.2021 - 01.2026
- Assisted customers in product selection and provided expert advice on home improvement projects.
- Organized merchandise displays to enhance customer engagement and improve shopping experience.
- Managed inventory levels, ensuring stock availability for high-demand items.
- Processed customer transactions accurately using point-of-sale systems and cash registers.
- Collaborated with team members to maintain a clean and safe store environment.
- Conducted product demonstrations to showcase features and benefits to customers.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Trained new associates on store policies, procedures, and customer service best practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
Grocery Clerk
Walmart
Lake Wales
05.2020 - 05.2021
- Stocked shelves with products, ensuring proper placement and availability.
- Assisted customers by locating items and answering inquiries promptly.
- Operated cash registers, processing transactions accurately and efficiently.
- Maintained cleanliness in grocery aisles and checkout areas to enhance shopping experience.
- Collaborated with team members to restock items during peak hours effectively.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Trained new staff on store policies and best practices for customer service.
- Implemented safety protocols while handling food products and maintaining equipment standards.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Followed instructions to properly arrange merchandise items.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Monitored expiration dates on food products to ensure quality control measures were met.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Organized backroom storage areas according to company standards for safety and efficiency.
- Set up displays for seasonal promotions or events in accordance with company guidelines.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Conducted regular inventories to ensure adequate stock levels were maintained at all times.
- Streamlined and arranged store displays to elevate product visibility and accelerate product location processes.
- Identified and quickly handled spill clean-up.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Provided assistance with loading groceries into customer vehicles upon request.
- Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.
- Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items.
- Extracted items from stock utilizing lift equipment and organized on shelves or in bins.
- Answered questions and inquiries per shift regarding products, prices, and availability.
- Created and built product displays to engage customers through visual merchandising.
- Worked closely with management team to develop promotional strategies that increased sales.
- Inspected incoming shipments for damages or discrepancies between order forms and actual delivered goods.
- Verified prices on tags against price sheets for accuracy and updated tags when necessary.
- Stocked shelves with merchandise according to company guidelines.
- Utilized knowledge of store layout to efficiently restock products and assist customers.
- Stocked and rotated grocery products on shelves, ensuring freshness and accessibility.
- Conducted regular cleaning tasks, including sweeping, mopping, and dusting.
- Responded to customer inquiries and resolved issues to ensure satisfaction.
- Assisted customers with locating items and providing recommendations based on preferences.
- Unloaded delivery trucks and organized stock room to optimize space and efficiency.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Deli Clerk
Publix
Lake Wales
10.2004 - 05.2021
- Assisted customers in selecting deli meats and cheeses based on preferences.
- Maintained cleanliness and organization of deli display cases and work areas.
- Operated slicers, scales, and other equipment for food preparation tasks.
- Prepared specialty sandwiches and platters according to customer orders.
- Provided product knowledge to customers about ingredients and nutritional content.
- Collaborated with team members to ensure efficient service during peak hours.
- Stocked shelves with fresh products, ensuring proper rotation and availability.
- Followed safety protocols for food handling and equipment operation consistently.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sliced meats and cheeses and weighed deli items for customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Assisted customers with selecting products from the deli case or menu board.
- Rotated product on shelves to ensure freshness.
- Stocked shelves with fresh items daily.
- Adhered to health regulations regarding food handling and sanitation standards.
- Prepared all food orders according to customer specifications.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Responded to customer questions regarding product availability.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Offered samples to promote and upsell specials.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Informed customers of deli specials to increase profits.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Followed recipes and customer requests to prepare meals.
- Inspected labels on deli products to verify accuracy of pricing.
- Offered suggestions for additional items that would complement customer's order selections.
- Provided accurate pricing information when requested by customers.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Documented and entered special orders for event catering and party trays.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Maintained records such as inventory levels or sales figures.
- Participated in weekly team meetings to discuss performance goals or operational issues.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Scrubbed and polished counters to remove debris and food.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Directed patrons to restrooms and other amenities within facility.
Education
Lake Wales Senior High
Lake Wales, FLSkills
- Customer service
- Visual merchandising
- Point-of-sale operation
- Inventory management
- Product knowledge
- Relationship building
- Team collaboration
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Training and mentoring
- Attention to detail
- Adaptable learning
- Business development
- Product sales
- Relationship selling
- Service oriented
- Flexible schedule
- Merchandising
- Display setup
- Written and oral communication skills
- Upselling
- Retail loss prevention
- Retail store operations
- Money handling
- Shipment processing
- Self-checkout assistance
- Multi-tasking strength
- Cash register operation
- Stocking and receiving
- Reliable and punctual
- Guest relations
- Store opening and closing
- Excellent people skills
- Merchandise display
- Product promotions
- Goal oriented
- Policy and procedure adherence
- Inventory tracking
- Fraud detection
- Problem-solving
- Positive and professional
- Sales expertise
- Product recommendations
- Building rapport
References
References available upon request.
Timeline
Sales Associate
Lowes Home Improvment
09.2021 - 01.2026
Grocery Clerk
Walmart
05.2020 - 05.2021
Deli Clerk
Publix
10.2004 - 05.2021
Lake Wales Senior High