MANDEEP SIDHU

• Assisted veterans with appointments, ensuring timely access to medical care.
• Coordinated patient scheduling using Electronic Health Record (EHR) systems for efficiency.
• Provided administrative support, including managing correspondence and documentation processes.
• Educated patients on VA benefits and healthcare services available to them.
• Collected and verified patient information for accurate health records management.
• Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
• Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
• Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Mailed patient appointment letters.
• Verified and updated clinical records.
• Used ISS & CTM, CPRS, SECURE MESSAGING to maintain and record patient data and generate reports.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Assisted nursing staff in daily patient care, ensuring comfort and safety for veterans.
• Monitored vital signs and reported changes to medical team, facilitating timely interventions.
• Documented patient information accurately in electronic health records, enhancing communication among healthcare providers.
• Supported mobility of patients through safe transfer techniques, promoting independence and dignity.
• Collaborated with interdisciplinary teams to develop individualized care plans for optimal patient outcomes.
• Trained new nursing assistants on best practices and hospital protocols, fostering a culture of excellence.
• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Documented care actions by completing records and logs in medical software system.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
• Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
• Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
• Identified and reported unsafe situations to maintain adherence to safety protocols.
• Adapted care approaches to meet diverse needs of patients, respecting cultural and personal preferences.
• Supported end-of-life care, offering emotional support to patients and families during difficult times.
• Enhanced patient recovery with diligent wound care and infection control practices.
• Assisted with diagnostic procedures, ensuring patient comfort and compliance with medical protocols.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Prevented cross-contamination by cleaning and sterilizing equipment.
• Transported patients between rooms and appointments or testing locations.
• Delivered high-quality care to patients in hospital facility.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Same duties description as nursing assistant at the VA hospital.

• Managed patient scheduling and appointment coordination for efficient office operations.
• Assisted healthcare providers with patient intake, ensuring accurate medical history documentation.
• Facilitated communication between patients and medical staff to improve service delivery.
• Provided patient care vital signs,blood pressure,obtaining lab specimens,phlebotomy,ekg.
• Provided patient help by scheduling transportation.
• Verify insurance information with insurance carrier.
• Obtaining patient information collecting documents and making files and saving data.