Mandheer Baksh
Brentwood,New York
Summary
Driven manager with a proven track record at Express Gas, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and staff performance, achieving significant sales growth at TOP DOG Pizza & Donair. Skilled in verbal and written communication, ensuring high-quality service delivery and fostering team agility. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Manager
Express Gas
11.2022 - 06.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Manager of Business Development and Sales
TOP DOG Pizza & Donair
03.2018 - 09.2022
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
- Mentored junior sales staff for improved performance, providing guidance on best practices and customized training programs.
Supervisor of Operations
Pizza Pizza Inc.
09.2016 - 02.2018
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Diploma - Business Management
Cambrian College
Brampton, ON05.2017
BBA -
Chatrapati Shahu Ji Maharaj University
Kanpur, INDIA04.2015
12th - Commerce
National Institute of Open Schooling
Chandigarh, INDIA04.2012
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Product Management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Manager
Express Gas
11.2022 - 06.2023
Manager of Business Development and Sales
TOP DOG Pizza & Donair
03.2018 - 09.2022
Supervisor of Operations
Pizza Pizza Inc.
09.2016 - 02.2018
Diploma - Business Management
Cambrian College
BBA -
Chatrapati Shahu Ji Maharaj University
12th - Commerce
National Institute of Open Schooling
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