MANDI CACHEO
Massage Envy Spa
Long Beach,CA
8
years of professional experience
Knowledgeable with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.
Work History
Front Desk/Sales Coordinator
4 Months- Supported membership sales by explaining service options and processing enrollments accurately.
- Managed front desk inquiries, resolving client concerns with professional, responsive communication.
- Coordinated appointment scheduling and confirmation calls to maintain smooth client flow.
- Updated customer records and service notes in scheduling systems to ensure data accuracy.
- Assisted with retail product recommendations, supporting spa sales and client satisfaction.
- Processed payments and membership transactions while maintaining compliance with office procedures.
- Followed up on leads and missed appointments to strengthen booking conversion.
- Collaborated with spa staff to align schedules, client needs, and daily operational priorities.
Sales Coordinator
5 Months- Coordinated client appointment schedules and supported smooth daily front-office operations.
- Managed inbound calls, emails, and booking inquiries with prompt, professional customer service.
- Tracked sales leads and follow-up tasks to support consultation conversion efforts.
- Processed client intake details and maintained accurate records in scheduling systems.
Deli Clerk / Floral/ Bakery
9 Months- Trained and worked in each department as help was needed. Servicing customers with fresh sliced specialty meats and cheeses as well as salads. Floral department, assisted with designing a specific floral arrangement for specific occasions including balloons. Bakery, assisting customers with specific cakes for special occasions. Baking cookies, cakes, breads.
- November 2017 to May 2018
Internal Business Manager
6 Years 7 Months- Managed accounts in assigned territories: Mid-West, South Texas, and Mid-Atlantic training sessions for existing customers, tracking, device assistance. Assisted customer care team during high call volumes. when the department needed some assistance with calls, orders, and tracking. Provided service to open territories within my region.
- Directed business planning to align revenue targets, operating priorities, and cross-functional execution.
- Partnered with sales, marketing, and operations to improve launch readiness and commercial coordination.
- Evaluated pricing, margin, and assortment opportunities to strengthen profitability and market positioning.
Education
High School Diploma
Graduated In 1994
Skills
Strong Client Relations
Communication expertise
Strategic sales knowledge
Call management
Spa service knowledge
Customer service
Sales goal drive
Expert problem solving
NetSuite
Quickbooks
Salesforce
Point of sale systems
Customer relationship management
Office productivity tools
Accomplishments
- Earned highest marks for customer satisfaction, companywide.
- Scored in the top 10 of employees in successful resolution of issues.
- Top seller in department to up-sell current promotions.
- Got 5 stars on our customer service survey that was sent to customers.
Timeline
Front Desk/Sales Coordinator
Massage Envy Spa
06.2026 - 10.2026Read More
Sales Coordinator
Skin So Sweet Med Spa
12.2025 - 05.2026Read More
Deli Clerk / Floral/ Bakery
Kroger
01.2025 - 10.2025Read More
Internal Business Manager
The HydraFacial Company/ Beauty Health
06.2018 - 01.2025Read More
Nathaniel Narbonne
High School Diploma
Read More