Mandi Rapp
Lawrence,Kansas
Summary
Proven Pharmacy Technician with a track record of enhancing workflow optimization and medication dispensing at LMH Health System Pharmacy. Excelled in insurance reconciliation and delivering exceptional customer service, significantly improving service quality. Skilled in both technical and interpersonal abilities, adept at resolving customer issues and ensuring efficient pharmacy operations. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
LMH Health System Pharmacy
03.2022 - 10.2024
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collected co-payments or full payments from customers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted and labeled prescriptions with correct item and quantity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
2nd Assistant Manager
McDonald's
07.2010 - 12.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Winfield High School
Winfield, KS05-1995
Skills
- Medication Dispensing
- Workflow Optimization
- Insurance reconciliation
- Drug utilization review
- Insurance Verification
- Point of sale systems proficiency
- Receiving incoming supplies
- Ordering and stocking medications
- Resolving customer issues
Certification
- CPhT - Certified Pharmacy Technician
Hobbies
In my spare time I enjoy playing cards and various other games with friends as well as watching movies and just enjoying being with good people. I also enjoy crocheting whenever possible. I love traveling and more than anything I cherish time spend with my husband, kids and grandkids. I have 4 boys and 2 grandkids with another on the way!
Timeline
Pharmacy Technician
LMH Health System Pharmacy
03.2022 - 10.2024
2nd Assistant Manager
McDonald's
07.2010 - 12.2019
High School Diploma -
Winfield High School
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