Mandie Howard

• Processed warranty claims for customer vehicles efficiently and accurately.
• Documented and tracked warranty claims, maintaining accurate records in dealership management system.
• Reviewed repair orders for compliance with manufacturer warranty policies, facilitating claim approvals.
• Monitored warranty and sublet schedules, ensuring timely processing and compliance.
• Book all warranty tickets
• Manually enter claims in ows
• Keep all records of loaner and loaner expenses
• Maintained organized records of all warranty transactions for audit purposes.

• Booked all warranty and customer pay tickets

(Moved to another state )

• Coordinated vehicle bookings and customer appointments efficiently.
• Managed inventory of vehicles and ensured availability for clients.
• Assisted customers with vehicle selection and financing options.

• Book all warranty repair orders and customer pay tickets
• Assisted shop foreman with dispatching tasks to optimize workflow
• Handled cashiering duties to ensure accurate transaction processing
• Managed phone inquiries and scheduled appointments to enhance customer service
• Knowledge of being an advisor writing tickets and helping customers with their vehicles