MANDY DOWNING
Spokane,WA
Summary
Resourceful Assistant Director of Events with expertise in event planning, budget management, and team leadership. Known for driving successful events from conception to execution while ensuring efficient task completion. Strong communication, problem-solving, and adaptability skills enhance coordination and elevate event experiences within educational institutions.
Overview
12
12
years of professional experience
Work History
Assistant Director of Events and Visits
EWU
Cheney, Washington
12.2024 - Current
- Enhanced customer satisfaction through creative problem-solving.
- Introduced innovative ideas to improve team performance and achieve desired outcomes.
- Supported colleagues with guidance to foster a collaborative work environment.
Catering Supervisor
EWU
Cheney, Washington
01.2016 - 12.2024
- Addressed and resolved customer complaints related to catering services to enhance overall satisfaction.
- Coordinated communication between departments and clients regarding event details to ensure seamless execution.
- Trained new employees in meal preparation, customer service, and safety protocols to ensure high-quality service delivery.
Assistant Manager
Mackenzie River Pizza
01.2014 - 01.2016
- Directed store operations, overseeing ordering, inventory management, staffing, customer service, event promotion, and communication with other locations to ensure smooth daily functioning.
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on company policies and customer service standards.
- Managed inventory levels and coordinated with suppliers for timely deliveries.
Education
Bachelors - business
Eastern Washington University
01-2014
Associate’s degree -
Spokane Falls Community College
01-2010
Skills
- Event Planning
- Activities Coordination
- Media Communication
- Feedback Provision
- Strategic Planning
- Executive Leadership
- Adobe Creative Cloud
- WordPress
- Template Creation
- Technical Skills
- Policy Voting
- Agenda Input
- Benefits Planning
- Collective Bargaining
- Slate Platform Knowledge
- Effective Contributor/Communicator
Affiliations
- Active Volunteer with Ruben Trejo Dual Language Academy
- PSE Committee Member - Annual Conference Planning
- Strategic Planning Committee - EWU
Timeline
Assistant Director of Events and Visits
EWU
12.2024 - Current
Catering Supervisor
EWU
01.2016 - 12.2024
Assistant Manager
Mackenzie River Pizza
01.2014 - 01.2016
Bachelors - business
Eastern Washington University
Associate’s degree -
Spokane Falls Community College