Amanda Hogenes

• Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
• Contributed to improved overall call center performance by consistently meeting or exceeding key performance metrics in areas such as response time and accuracy rates.
• Read system maps and caller information, and documented details.
• Communicate with responders in the field over radio to provide the information needed.

• Assisting doctor in dental procedures, answering phones, scheduling appointments, multi tasking, oral surgery procedures
• IV sedation, first aid, keeping patients calm and educated, sterilization of dental equipment, clinical notes, ordering supplies running back office

Trained to answer non emergency calls and emergency calls for Police Fire and Medics. Enter warrants, stolen vehicles, runaways, anything to do with NCIC. Trained on radio to communicate with responders in the field for Police Fire and Medical.

• Assisting the doctor in dental procedures, multi tasking, answering multi phones lines, schedule appointments, clinical notes, assisting in IV sedation procedures, oral surgery, osha standards, sterilization of dental instruments, caring for and calming patients, ordering supplies, running back office