Mandy Kleebauer
Baltimore,MD
Summary
Dynamic sales leader with a proven track record at It's Electric & Water Inc, excelling in client acquisition and relationship management. Skilled in deal closing and business development, I successfully increased sales revenue while fostering a compassionate team environment. Committed to continuous improvement and delivering exceptional customer service.
Overview
13
13
years of professional experience
Work History
Director of Sales
It's Electric & Water Inc
Baltimore
10.2015 - Current
- Developed comprehensive sales strategies to penetrate new markets and enhance revenue streams.
- Strengthened client relationships through regular engagement and tailored service offerings.
- Mentored sales staff to improve their skills and foster professional growth.
- Negotiated contracts with suppliers and clients to secure favorable terms and conditions.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Negotiated favorable contract terms with suppliers, optimizing profit margins while maintaining product quality standards.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with marketing teams to help sales campaigns reach target audiences.
- Expanded customer base by targeting untapped markets through innovative lead generation tactics and follow-up mechanisms.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Wrote a book called "Women in Power". A story of my experience as a Woman in a Male Dominated Industry.
- Partners with The National Restaurant Association and The American Hotel & Lodging Association
- Had a weekly segment on WGMD- The talk of Delmarva.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Certified Medical Assistant
University of Maryland Medical Systems
Baltimore, MD
12.2012 - 10.2015
- Worked throughout the Department of Surgery.
- Experience in Surgical Oncology, Cardiology, Pediatrics, Plastic Surgery, Vascular and General Surgery.
- Traveled to and helped open clinics at other UMMS hospitals
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Administered vital signs checks and recorded patient data accurately for physician review.
- Managed medical inventory, tracking supplies and placing orders to maintain adequate stock levels.
- Facilitated effective patient communication, addressing inquiries and providing information on procedures.
- Assisted in clinical procedures by preparing instruments and maintaining a sterile environment.
- Trained new medical assistants on office protocols and patient interaction techniques.
- Monitored patient comfort during examinations, providing reassurance and assistance as needed.
- Maintained cleanliness of medical equipment and examination rooms, ensuring safety protocols were followed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Completed EKGs and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Created Professional Relationships with World Renowned Surgeons.
- Worked alongside Resident Physicians
Education
Certificate of Technical Studies - Medical Assistant
TESST COLLEGE OF TECHNOLOGY
Baltimore, MD12.2007
High School Diploma -
Perry Hall High School
Baltimore, MD05.2004
Skills
- Deal closing
- Client relationship management
- Client acquisition
- Sales leadership and training
- Business development and planning
- Relationship building
- Decision-making
- Time management
- B to B sales
- Networking events
- HIPAA compliance
- Customer service
- Electronic medical records
- Reliable team player
- Compassionate
- Professionalism and ethics
- Professional bedside manner
- Conflict resolution
- Companionship and emotional support
Timeline
Director of Sales
It's Electric & Water Inc
10.2015 - Current
Certified Medical Assistant
University of Maryland Medical Systems
12.2012 - 10.2015
Certificate of Technical Studies - Medical Assistant
TESST COLLEGE OF TECHNOLOGY
High School Diploma -
Perry Hall High School