Summary
Overview
Work History
Education
Skills
Timeline
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Mandy Larson

Castle Rock,Colorado

Summary

Ambitious Marketing Assistant optimizing campaign performance to drive business success. Devoted market surveyor with established record of measurable customer engagement, coordinating lead generating campaigns and achieving notable revenue results.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

12
12
years of professional experience

Work History

Server

Crush Wine Bar
Castle Rock, CO
12.2017 - 12.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

Server

Fowl Line Sports Bar
Castle Rock, CO
08.2014 - 12.2017
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Customer Service Representative/Marketing Assistant

Sophia Style Boutique
Omaha, NE
03.2007 - 02.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Generated and produced all emails for marketing and sales growth.
  • Helped build an extensive customer base and collected email addresses for marketing use.

Education

General Studies

Arapahoe Community College
Littleton, CO

No Degree - Cosmetology Education

Xenon International Academy II, Inc.
Omaha, NE

Real Estate

Colorado Real Estate School
Denver, CO
07.2021

Skills

  • Transactions and Cash Handling
  • Menu Memorization and Presentation
  • High-Volume Dining
  • Specials Promotion and Upselling
  • PPE Guideline Compliance
  • Team Player
  • Excellent Customer Service
  • Creative Thinking
  • Communication
  • Social Media
  • Analytics
  • Video Content
  • Lay Out and Design

Timeline

Server

Crush Wine Bar
12.2017 - 12.2019

Server

Fowl Line Sports Bar
08.2014 - 12.2017

Customer Service Representative/Marketing Assistant

Sophia Style Boutique
03.2007 - 02.2014

General Studies

Arapahoe Community College

No Degree - Cosmetology Education

Xenon International Academy II, Inc.

Real Estate

Colorado Real Estate School

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Mandy Larson