Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandy Potts

Springfield

Summary

Experienced Waitress Trainer skilled in training staff within high-volume dining environments to boost productivity and efficiency. Specializes in customer service training, conflict resolution, and team leadership. Utilizes strong communication and problem-solving abilities to create a positive work culture and improve customer satisfaction.

Overview

17
17
years of professional experience

Work History

Housekeeper

Self employed
Springfield
02.2016 - Current
  • Ensured cleanliness and organization in residential properties to enhance overall living conditions.
  • Disinfected high-touch surfaces to promote a healthy environment
  • Coordinated laundry services, including washing, drying, and folding clothes, to provide clients with well-maintained garments.
  • Trained new hires on proper cleaning techniques and safety protocols to improve team efficiency.

Waitress Trainer

Carmela’s pizzeria
New Carlisle
01.2009 - 07.2015
  • Trained new waitstaff on menu knowledge and customer service techniques to improve guest satisfaction.
  • Instructed waiters on how to respond appropriately to customer complaints or inquiries.
  • Developed training materials for staff to enhance service quality and consistency.
  • Conducted regular performance evaluations to deliver constructive feedback and support trainee development.
  • Supervised daily operations to enhance service efficiency and strengthen team collaboration.
  • Facilitated team meetings to discuss service strategies and address concerns promptly.

Education

Northridge High School
Dayton, OH

Skills

  • Cleaning techniques
  • Disinfection processes
  • Safety protocols
  • Daily operations oversight
  • Inventory management
  • Staff training
  • Customer service
  • Guest relations

Timeline

Housekeeper

Self employed
02.2016 - Current

Waitress Trainer

Carmela’s pizzeria
01.2009 - 07.2015

Northridge High School
Mandy Potts