Mandy Strafford
Covington,GA
Summary
Accomplished Patient Care Coordinator with a proven track record at Amedisys Home Health Care, excelling in HIPAA compliance and customer service. Enhanced patient satisfaction and office efficiency through innovative problem-solving and meticulous attention to detail. Skilled in patient relations and medical terminology, I significantly improved workflow and confidentiality standards.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Amedisys Home Health Care
Monroe Ga
05.2015 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
Dental Assistant
Pass Dudley Dental
Monroe Ga
06.2013 - 07.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Education
Associate Dental Assisting - Dental Assisting
Everest Institute - Atlanta Downtown
Atlanta, GA06.2013
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Multitasking ability
- Customer Service
- Patient Relations
- Attention to Detail
- Patient Care Coordination
- Patient confidentiality
- Scheduling
- Medical Terminology
- Patient documentation
- Documentation
- Filing and Recordkeeping
- Proficient in Software
- Office Administration
- Relationship Building
- Creative Problem-Solving
Timeline
Patient Care Coordinator
Amedisys Home Health Care
05.2015 - Current
Dental Assistant
Pass Dudley Dental
06.2013 - 07.2014
Associate Dental Assisting - Dental Assisting
Everest Institute - Atlanta Downtown