Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandy Wilhelm

Cheyenne ,WY

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

4
4
years of professional experience

Work History

Shift Leader

Central Cafe
Cheyenne , WY
11.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Regulated pricing, inventory count and supply during shift hours.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Receptionist

Cheyenne Vision Clinic
Cheyenne, WY
05.2021 - 11.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Completed patient referrals to other medical specialists.
  • Helped patients complete necessary medical forms and documentation.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Called and faxed pharmacies to submit prescriptions and refills.

Front Desk Receptionist

Campbell Chiropractic
Centennial, CO
09.2020 - 11.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Used Chirotouch to schedule appointments for doctor visits and procedures.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Prepared and administered medications to alleviate patient symptoms.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Lab Accessioner

American Pathology Partners
Denver , CO
09.2018 - 09.2020
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Worked with pathologist to isolate abnormalities and narrow down likely diagnoses.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Education

No Degree - Health Sciences

Laramie County Community College
Cheyenne, WY

GED -

Laramie County Community College
Cheyenne, WY
05.2021

Skills

  • Role Modeling
  • Policy and Procedure Enforcement
  • Staff Supervision
  • Training Assistance
  • Employee Attendance Monitoring
  • Verbal and Written Communication
  • Hospitality Service
  • Safety and Sanitation Standards
  • Time Management

Timeline

Shift Leader

Central Cafe
11.2021 - Current

Receptionist

Cheyenne Vision Clinic
05.2021 - 11.2021

Front Desk Receptionist

Campbell Chiropractic
09.2020 - 11.2021

Lab Accessioner

American Pathology Partners
09.2018 - 09.2020

No Degree - Health Sciences

Laramie County Community College

GED -

Laramie County Community College

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