Maneka Scott
Reseda,CA
Summary
Motivated Multi-Tenant Sales Representative bringing a solution-driven mentality developed over 14 years of experience with Cable, Data and Voice services. With an assertive and persuasive professional attitude. Who has a flexible approach to problem-solving and conflict management. I am also an organized and dependable candidate who can successfully manage multiple priorities with a positive attitude. All while willing to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Multi Tenant Sales Representative
Charter Spectrum
Chatsworth, CA
02.2020 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Inbound Sales Representative
Charter Spectrum
Akron, OH
03.2019 - 02.2020
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Outside Sales Representative
Charter Communications
Akron, Oh
05.2016 - 03.2019
- Identified prospective customers by using business directories and following leads from existing clients
- Established new accounts through cold calling and personal visits to potential customers
- Built relationships with customers and community to promote long term business growth
Inbound Sales Representative
Charter Communications
Akron, Oh
10.2013 - 05.2016
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 75% yield.
- Increased Monthly Recurring Revenue by recommending communication based products to customers, with highlighted benefits.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
Customer Service Representative
Charter Communications
Canton, Oh
11.2009 - 10.2013
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in 25% decrease in cancellations.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Education
Associate of Science - Surgical Technology
Brown Mackie College
Canton,Ohio08.2009
Skills
- Sales
- Customer rapport and service
- Workflow Management
- Interpersonal skills
- Cold calling skills
- Closing skills
- Territory management
- Excellent oral and written communication skills
Timeline
Multi Tenant Sales Representative
Charter Spectrum
02.2020 - Current
Inbound Sales Representative
Charter Spectrum
03.2019 - 02.2020
Outside Sales Representative
Charter Communications
05.2016 - 03.2019
Inbound Sales Representative
Charter Communications
10.2013 - 05.2016
Customer Service Representative
Charter Communications
11.2009 - 10.2013
Associate of Science - Surgical Technology
Brown Mackie College