Maneka Scott
Reseda,CA
Summary
Motivated Multi-Tenant Sales Representative bringing a solution-driven mentality developed over 14 years of experience with Cable, Data and Voice services. With an assertive and persuasive professional attitude. Who has a flexible approach to problem-solving and conflict management. I am also an organized and dependable candidate who can successfully manage multiple priorities with a positive attitude. All while willing to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Multi Tenant Sales Representative
Charter Spectrum
02.2020 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Inbound Sales Representative
Charter Spectrum
03.2019 - 02.2020
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Outside Sales Representative
Charter Communications
05.2016 - 03.2019
- Identified prospective customers by using business directories and following leads from existing clients
- Established new accounts through cold calling and personal visits to potential customers
- Built relationships with customers and community to promote long term business growth
Inbound Sales Representative
Charter Communications
10.2013 - 05.2016
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 75% yield.
- Increased Monthly Recurring Revenue by recommending communication based products to customers, with highlighted benefits.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
Customer Service Representative
Charter Communications
11.2009 - 10.2013
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in 25% decrease in cancellations.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Education
Associate of Science - Surgical Technology
Brown Mackie College
Canton,Ohio08.2009
Skills
- Sales
- Customer rapport and service
- Workflow Management
- Interpersonal skills
- Cold calling skills
- Closing skills
- Territory management
- Excellent oral and written communication skills
Timeline
Multi Tenant Sales Representative
Charter Spectrum
02.2020 - Current
Inbound Sales Representative
Charter Spectrum
03.2019 - 02.2020
Outside Sales Representative
Charter Communications
05.2016 - 03.2019
Inbound Sales Representative
Charter Communications
10.2013 - 05.2016
Customer Service Representative
Charter Communications
11.2009 - 10.2013
Associate of Science - Surgical Technology
Brown Mackie College