Manerva Awriany
Chicago,IL
Summary
Dynamic Sales Associate with a proven track record at Macy's Department Store, excelling in customer service and relationship building. Skilled in cash handling and team collaboration, I consistently enhanced customer satisfaction and drove sales through effective merchandising and promotional strategies. Committed to fostering a positive shopping experience and achieving sales targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Macys Department Store
Skokie, IL
07.2021 - 03.2026
- 20% more sales and costumer's interaction.
- Delivered exceptional customer service, enhancing shopping experience and fostering repeat business.
- Assisted in product merchandising, ensuring optimal presentation and availability of merchandise.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling protocols.
- Collaborated with team members to achieve sales targets and improve store performance.
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty through effective communication.
- Trained new associates on operational procedures, promoting consistency in service delivery.
- Monitored inventory levels, proactively replenishing stock to minimize out-of-stock scenarios.
- Implemented promotional displays, driving engagement and increasing sales during key events.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Executed visual merchandising strategies, maintaining appealing product displays to drive sales.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Sales Associate
Cvs
Wilmette, IL
01.2021 - 05.2021
- 10% more sales and recurring costumes interaction.
- Provided exceptional customer service, enhancing shopping experiences and building customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and efficient replenishment processes.
- Collaborated with team members to meet daily sales targets and improve overall store performance.
- Trained new staff on product knowledge and customer engagement techniques, fostering team development.
- Conducted regular audits of merchandise pricing and signage for accuracy and compliance with company standards.
- Implemented promotional campaigns to boost seasonal sales, aligning with marketing initiatives.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
Bachelor of Science - Biology
Niles West High School
Skokie, IL12.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
- Sales training
Accomplishments
My academic and professional journeys have brought me a great deal of success. Throughout my life, I gained a great deal of experience from my coworkers, instructors, leadership, and other professionals. I cherish every event that has shaped me into the most attractive, accomplished, and successful person I am today.
Certification
Macy's Old Orchard certified award number one associate for launching rewards memberships for customers.
Languages
English
Full Professional
Arabic
Native or Bilingual
Spanish
Limited Working
Aramaic/ Assyrian
Native or Bilingual
Timeline
Sales Associate
Macys Department Store
07.2021 - 03.2026
Sales Associate
Cvs
01.2021 - 05.2021
Bachelor of Science - Biology
Niles West High School