Manni Ukutegbe
Saint Paul,MN
Summary
Dynamic leader with a proven track record at Tradehome Shoes Inc., enhancing customer satisfaction and mentoring staff for professional growth. Expert in staff management and problem-solving, achieving significant savings and efficiency improvements. Skilled in customer service and money handling, consistently exceeding performance targets.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Tradehome Shoes Inc.
Roseville, MN
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Order Fulfillment Specialist
AWG
St. Cloud, MN
06.2023 - 10.2023
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Implemented cost-saving measures, such as negotiating better shipping rates, resulting in significant savings for the company without compromising on quality or speed of service.
- Minimized loss due to damaged or misplaced inventory by conducting thorough audits and implementing corrective action plans when necessary.
- Maintained detailed records of order activity, providing valuable insights into trends that informed future business decisions and strategies.
- Contributed to company growth by consistently meeting or exceeding monthly sales targets through efficient order fulfillment processes.
Delivery Driver Helper
D&D Beverage
Brainerd, MN
08.2020 - 08.2021
- Adapted quickly to changing route schedules, or other unforeseen circumstances requiring adjustments in delivery plans, ensuring minimal impact on overall delivery timelines.
- Maintained vehicle cleanliness and organization throughout the day for optimal working conditions during each delivery stop.
- Enhanced delivery efficiency by assisting drivers in navigating routes, and organizing packages.
- Optimized package retrieval at each stop through a thorough understanding of the truck's layout and organization of packages according to the delivery sequence.
- Maintained high customer satisfaction by promptly resolving issues related to deliveries, and handling special requests professionally.
Shelf Stocker
Paulbeck's County Market
Aitkin, MN
03.2018 - 08.2020
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
Education
Associate of Arts - Business Administration and Management
St. Cloud Technical Community College
St. Cloud Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem solving
- Customer relations
- Team motivation
- Staff training and development
- Staff management
- Employee scheduling
- Time management
Timeline
Assistant Store Manager
Tradehome Shoes Inc.
10.2023 - Current
Order Fulfillment Specialist
AWG
06.2023 - 10.2023
Delivery Driver Helper
D&D Beverage
08.2020 - 08.2021
Shelf Stocker
Paulbeck's County Market
03.2018 - 08.2020
Associate of Arts - Business Administration and Management
St. Cloud Technical Community College
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