Yohanny Ruiz
Lynn,MA
Summary
Dynamic bilingual professional with a strong focus on creating engaging learning experiences and delivering exceptional customer service. Recognized for building rapport with students and efficiently addressing customer needs, driving satisfaction in both educational and retail environments.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Substitute Teacher
Lynn Public Schools
Lynn, MA
05.2023 - Current
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Implemented classroom plans left by class teacher to sustain student education and reinforce core concepts.
- Coordinated with regular teachers to ensure seamless continuity in lesson plans.
- Maintained classroom routines to enhance student environments and ensure consistent schedules.
Retail Associate
Marshalls
10.2019 - 07.2026
- Helped customers complete purchases, locate items, and join reward programs.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Facilitated customer purchases, assisted in locating items, and enrolled customers in reward programs to enhance shopping experience.
- Collaborated with team members to create a positive shopping environment.
- Worked with team members to foster a welcoming shopping environment that encouraged customer engagement.
- Addressed and resolved customer complaints effectively, ensuring satisfaction and retention.
Office Associate
UMass Lowell
09.2024 - 04.2025
- Improved resident satisfaction by addressing concerns promptly and effectively.
- Identified trends in resident behavior and needs; reported findings to supervisors to inform policy updates and interventions.
- Communicated regularly with dormitory staff on facility maintenance issues, resulting in prompt resolutions.
Education
Bachelor of Science - Criminal Justice
University of Massachusetts, Lowell
Lowell, MA 09.2022 - 05.2026
Skills
- Classroom management
- Bilingual communication
- Excellent communication
- Relationship building and management
- Adaptable
- Critical thinking
- Multitasking Abilities
Languages
- English
- Spanish
Timeline
Office Associate
UMass Lowell
09.2024 - 04.2025
Substitute Teacher
Lynn Public Schools
05.2023 - Current
Bachelor of Science - Criminal Justice
University of Massachusetts, Lowell
09.2022 - 05.2026
Retail Associate
Marshalls
10.2019 - 07.2026