Manny Beraza

*Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.

*Delegated work to staff, setting priorities and goals.

*Tracked and replenished inventory to maintain par levels.

*Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

*Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.

*Motivated and evaluated personnel for performance improvement and goal achievement.

*Investigated customer complaints related to product and service quality or delivery issues.

*Recruited, hired and trained crew members on application of projects, customer relations, and customer service.

*Establish and track Multiple store operating goals to ensure profitability.

*Achieve and maintain profitability for store

*Plan multiple store or location layout and ensure availability of merchandise for rental and display.

*Conduct weekly idle inventories and reconcile discrepancies per company policy.

*Manage GM in completing sales plans and store activities.

*Review, prepare and submit management and financial reports as required.

*Coach,GM and sales team to perform marketing duties to increase sales.

*Listen to and resolve customer complaints to restore and

promote good public relations.

*Traveled to multiple store locations as needed.