Mansoor Totakhil
Centreville,VA
Summary
Bilingual professional with extensive paralegal experience in immigration case preparation and document management. Demonstrated proficiency in Microsoft Office and case-management software, enhancing operational efficiency. Strong communication skills in English, Dari, and Pashto facilitate effective client interactions and legal research.
Overview
7
7
years of professional experience
Work History
Retail Sales Representative
Verizon Wireless
Chantilly, VA
04.2022 - 06.2025
- Processed high-volume customer accounts and documentation with 100% accuracy.
- Trained team on CRM workflows and handling of confidential data.
- Crafted client communications, managed follow-up schedules effectively.
IT Customer Support Specialist
Tech Solutions Group
Northern VA, USA
06.2020 - 03.2022
- Managed a caseload of 50+ support tickets weekly, paralleling immigration file tracking
- Drafted technical and procedural documents with clarity and accuracy
- Researched software issues and compliance requirements for process improvements
- Maintained knowledge-base articles and internal procedural guides
Volunteer Immigration Support Coordinator
Centreville Community Center
Centreville, USA
01.2018 - 12.2018
- Finalized USCIS forms (I-90, N-400, I-765) and case briefs under supervisor review.
- Maintained organized physical and electronic client files for attorney access.
- Conducted legal research on eligibility criteria and procedural updates.
- Interviewed clients in English, Dari, and Pashto to gather supporting documentation.
- Tracked case status through USCIS portals and updated internal databases.
Education
Bachelor of Science - Computer Science
Jahan University
Kabul, Afghanistan01.2021
Skills
- Microsoft Office Suite
- Online research tools
- Customer service and engagement
- Active listening
- Client follow-up
- Problem-solving
Languages
- English, Fluent
- Dari, Native
- Pashto, Native
- Persian, Advanced
- Urdu, Advanced
Timeline
Retail Sales Representative
Verizon Wireless
04.2022 - 06.2025
IT Customer Support Specialist
Tech Solutions Group
06.2020 - 03.2022
Volunteer Immigration Support Coordinator
Centreville Community Center
01.2018 - 12.2018
Bachelor of Science - Computer Science
Jahan University
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