Regine Cossett
Baton Rouge
Summary
Customer Service Specialist with 7+ years of experience in enrollment, technical support, and retail customer service. Skilled in client retention, escalations management, claims processing, HIPAA-compliant communication, and training and development across RMS, EPIC, and ServiceNow platforms. Proven at resolving complex inquiries, upselling services, and coaching teams to meet performance goals; seeks to apply analytical problem-solving and process improvement to enhance customer experience and operational efficiency.
Overview
6
6
years of professional experience
Work History
Retail Sales Representative
SAS Retail Services
05.2023 - 12.2025
- Enhanced customer satisfaction by providing tailored product recommendations and exceptional service.
- Managed inventory levels effectively, ensuring optimal stock availability for customers.
- Analyzed sales data to identify trends and improve promotional strategies.
- Building strong relationships with key decision makers
- Executed visual merchandising strategies to maximize product visibility and drive sales.
Patient Enrollment Specialist (Remote)
Walgreens
12.2021 - 05.2023
- Resolved complex patient enrollment escalations via phone and email, improving enrollment completion rates with measurable results.
- Educated callers on pharmacy plan benefits to increase successful enrollments and boost service adoption.
- Maintained strict HIPAA compliance while handling sensitive records, reducing privacy incidents and audit findings.
- Streamlined communication between patients, providers, and insurers to shorten resolution time and enhance care coordination.
Customer Service – Sales Assistant Manager
TMobile
10.2019 - 12.2021
- Provide effective coaching and feedback to our team, to ensure all sales goals are met and maintained.
- Prepare and maintain the facilities for retail audit compliance, including CPNI.
- Assisted General Manager in executing initiatives related to sales, service, and customer experience.
Education
High School Diploma -
Broadmoor High
Baton Rouge, LASouthern University And A&M College
Baton Rouge, LASkills
Microsoft Office Suite
Client Retention
EPIC
Training and Development
Escalations
Effective Communication
Accounts Receivable
ServiceNow
Claims Management
Administration
Sales
RMS
HIPAA
Helpdesk
Timeline
Retail Sales Representative
SAS Retail Services
05.2023 - 12.2025
Patient Enrollment Specialist (Remote)
Walgreens
12.2021 - 05.2023
Customer Service – Sales Assistant Manager
TMobile
10.2019 - 12.2021
High School Diploma -
Broadmoor High
Southern University And A&M College