Manuel Castillo
San Rafael,CA
Summary
I am successful at handling a high workload while exceeding standards for productivity, quality, and service. Top-notch skills include negotiating, overcoming objections and managing conflicts. Highly accurate and self-sufficient. Me speaking spanish helps me with people that can speak english and make a deeper connection with them.
Overview
9
9
years of professional experience
Work History
Assets Protection Detective
Macy's
Corte Madera, CA
08.2023 - Current
- Developed strategies for deterring shoplifting and other forms of theft.
- Monitored store surveillance footage to detect suspicious activity and potential theft.
Train colleagues in certain aspects to recognize suspicious behaviors
Help train new detective - Trained to de-escalate situations
Trained to apprehend - Trained in handcuffing
- Provided security for high-value merchandise by patrolling areas on foot or using CCTV systems.
Prepared detailed reports outlining the facts surrounding each case investigated. - Analyzed data from investigations to identify trends in criminal activities.
Adhered to safety protocols while responding to potentially dangerous situations.
Enforced company policies related to asset protection. - Collaborated with law enforcement personnel to ensure proper handling of criminal cases.
- Investigated cases of internal and external theft, fraud, and shoplifting.
Reviewed sales receipts daily for accuracy and irregularities. - Trained new staff members on loss prevention procedures.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Field Agent
Barbier Security Group
San Rafael, California
08.2021 - Current
- I am in charge of upholding the shopping center's rules. I have to do a foot/cart patrol every 30 to an hour around the whole shopping center. I am the right-hand man of my supervisor and help him when needed. I train new agents for the site. I have to write reports about my patrol or any incident that happens on my site. I'm also in charge of closing the bathrooms and checking if all the doors in the shopping center are closed when I'm the night guard.
Paint Sales Associate
Home Depot
San Rafael, California
07.2020 - 07.2021
- My duties were: Helping customers find any paint-related items
- Help make different types of paint for customers
- Help translate when needed
- Would help train new employees
Sales Associate
Barnes & Noble
Corte Madera, CA
06.2019 - 06.2020
- Helping customers find books
- Helping put books away on the sales floor
- Working the Cafe
- Work in receiving put books in the category they belong to
- Work the register
- I would clean the Cafe when closing
Sales Associate
Pacsun
San Rafael, California
06.2017 - 06.2018
- This is my most recent work experience
- Responsibilities was a cashier
- would also help customers when was asked
- I would help train new employees
- I would also be who would help my store manger trained the sales leads/mangers
- I was one of the people that would count the money from the register and take out the money to take to the bank
- I would also also get asked by my store manger to help him go with him to take care of other stores
- I would also help with shipment and storing them , so they can be out out on the sales floor
- I would also help clean and fix things around the store
- I would also be involved with projects in the store
Sales Associate
Tilly's
San Rafael, California
01.2016 - 01.2017
- Responsibilities I was a cashier
- I would help customers with question and help them get things they need
- I would also train the new people that would get hired
- I was also in the back opening shipment and would sort them out, so they could be put out on the sales floor.
- I would help translate for my coworkers/ mangers that didn't know Spanish
- I would help change up the store when the season changed.
- I would also clean the sales floor and put back room
Education
Some College (No Degree) -
Santa Rosa Junior College
Santa Rosa, CASome College (No Degree) -
College of Marin
Greenbrae, CAHigh School Diploma -
Terra Linda High School
San Rafael, CA06.2019
Skills
- Time Management
- Critical Thinking
- Speaks Spanish
- Customer Engagement
- Good Under Pressure
- On Time
- Responsible
- Fast Learner
- Surveillance techniques
- Incident Report
- Evidence collection
- Loss prevention strategies
- CCTV Monitoring
- Investigation Skills
- Multitasker
- Adaptability and flexibility
- Active listening
- Organizational skills
- Problem-solving
- Team Collaboration
Timeline
Assets Protection Detective
Macy's
08.2023 - Current
Field Agent
Barbier Security Group
08.2021 - Current
Paint Sales Associate
Home Depot
07.2020 - 07.2021
Sales Associate
Barnes & Noble
06.2019 - 06.2020
Sales Associate
Pacsun
06.2017 - 06.2018
Sales Associate
Tilly's
01.2016 - 01.2017
Some College (No Degree) -
Santa Rosa Junior College
Some College (No Degree) -
College of Marin
High School Diploma -
Terra Linda High School