Manuel Villanueva
Land O' Lakes,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Lead Sales Associate
PVH
Lutz, FL
11.2019 - Current
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Provided leadership and direction to motivate department associates.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Engaged customers and trained sales associates using strong knowledge of products and promotions.
- Analyzed monthly sales reports to identify trends in customer buying habits.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Provided customer service to ensure satisfaction.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Shared product knowledge to suggest merchandise and services to customers.
Supervisor in Training
PVH
Lutz, FL
02.2023 - 06.2023
- Assisted with scheduling shifts to meet operational needs while ensuring labor cost controls were met.
- Provided feedback, coaching and development opportunities to team members as needed.
- Identified areas of improvement through data analysis and monitoring of key performance indicators.
- Resolved customer complaints in a professional manner by utilizing problem-solving skills.
- Analyzed workflow processes and identified areas of improvement.
Education
Associate of Arts - Cyber Security
Pasco-Hernando State College
New Port Richey, FL12-2024
Skills
- Inventory Control
- Staff Supervision
- Loss Prevention
- POS System Operation
- Customer Service
- Sales strategy
- Product Merchandising
- Inventory and Stocking
- Merchandise displays
- Stress Management
- Visual Displays and Presentations
- Customer Needs Assessment
Languages
English
Professional
Spanish
Professional
Timeline
Supervisor in Training
PVH
02.2023 - 06.2023
Lead Sales Associate
PVH
11.2019 - Current
Associate of Arts - Cyber Security
Pasco-Hernando State College