Manuela Escobar
North Andover,MA
Summary
Dynamic professional with a proven track record at Olive Garden, enhancing customer satisfaction and streamlining operations. Skilled in multitasking and customer service, adept at greeting guests with a warm welcome and coordinating reservations efficiently. Achieved a significant increase in repeat customer visits through exceptional service and team training.
Overview
2025
2025
years of professional experience
Work History
Restaurant Hostess
Olive Garden
Methuen, MA
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Completed daily side work and opening and closing duties without fail.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Packer Operator
Amazon Fulfillment
Andover, MA
06.2024 - 12.2024
- Participated in continuous improvement initiatives that led to more efficient workflows.
- Provided valuable feedback on equipment maintenance needs, helping prolong machine life.
- Ensured timely completion of orders by prioritizing tasks and effectively managing workload.
- Maintained a clean and safe work environment by adhering to company safety protocols and regulations.
- Enhanced product quality by closely monitoring packing procedures and addressing any issues promptly.
- Increased efficiency in packing process by implementing new equipment and techniques.
- Resolved technical issues with machinery promptly, minimizing downtime and potential disruptions to production timelines.
- Streamlined packaging operations for faster turnaround times, resulting in higher productivity levels.
Waitress
Mamajuana Restaurant
South Lawrence MA
06.2022 - 06.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Checked guests' identification before serving alcoholic beverages.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Adult Learning Center
Lawrence, MA06.2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Personal presentation
- Supply restocking
- Menu memorization
- Reservations coordination
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Packer Operator
Amazon Fulfillment
06.2024 - 12.2024
Waitress
Mamajuana Restaurant
06.2022 - 06.2024
Restaurant Hostess
Olive Garden
Adult Learning Center