Manuela Harper
Statham,GA
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Harper LLC. Skilled in complex problem-solving and verbal communication, successfully negotiated cost reductions while maintaining quality. Fostered a culture of continuous learning and development, improving customer satisfaction scores significantly. Expert in team leadership and time management, with a focus on achieving strategic goals.
Overview
19
19
years of professional experience
Work History
Manager
Harper LLC
07.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager
Toysrus
02.2006 - 11.2015
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Head Cashier
Sears
07.2012 - 01.2015
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
Education
High School Diploma -
Erich Kastner Schule
Germany06.1985
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
Languages
German
Full Professional
Timeline
Manager
Harper LLC
07.2018 - Current
Head Cashier
Sears
07.2012 - 01.2015
Manager
Toysrus
02.2006 - 11.2015
High School Diploma -
Erich Kastner Schule
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