Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manuela Juarez

Passaic

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction and streamlining billing procedures at Caplbo’s Gift Basket. Skilled in complaint resolution and credit card payment processing, adept at using active listening and problem-solving to increase customer loyalty. Achieved notable improvements in service delivery by recommending product and service enhancements.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Caplbo’s Gift Basket
Clifton
02.2022 - 10.2024
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Resolved customer complaints promptly and efficiently.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Service Representative

Top line uniform's
Midland Park
04.2021 - 12.2021
  • Resolved customer complaints promptly and efficiently.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Updated databases with new and modified customer data.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Collected deposits or payments and arranged for billing.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries via phone, email, and chat.

Education

GED -

Uceda
Passaic, NJ
07-2022

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Product and service solutions
  • Warehousing functions
  • Credit card payment processing
  • Retail sales customer service

Timeline

Customer Service Representative

Caplbo’s Gift Basket
02.2022 - 10.2024

Customer Service Representative

Top line uniform's
04.2021 - 12.2021

GED -

Uceda
Manuela Juarez