Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manuela Yepes

Revere,MA

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

4
4
years of professional experience

Work History

Server

Ruka
Boston, MA
11.2023 - Current
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Presented menus and answered questions regarding items.
  • Stayed informed about daily specials, new menu items, promotions.
  • Served food and beverages to patrons and confirmed complete orders.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Cleaned tables and chairs to prepare dining area for next customers.

Barista and Counter Staff

Tatte Bakery And Cafe
Boston, MA
10.2021 - 04.2025
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Utilized POS system to receive and process customer payments.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.

Education

High School Diploma -

Señora De Las Misericordias
Colombia
11-2016

Skills

  • Food and beverage knowledge
  • Customer service
  • Team collaboration
  • Task prioritization
  • Teamwork
  • Menu presentation
  • Problem solving

Timeline

Server

Ruka
11.2023 - Current

Barista and Counter Staff

Tatte Bakery And Cafe
10.2021 - 04.2025

High School Diploma -

Señora De Las Misericordias
Manuela Yepes