Manuel Alejandro Sandoval Viramontes
San Antonio,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Centro Med
02.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Pizza Cook
Pizza Hut
08.2020 - 11.2021
- Monitored and maintained clean working areas and cooking surfaces.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Received incoming customer calls, recording order details and personal information and issuing estimates as to preparation and delivery times.
Education
Associate of Science -
Palo Alto College
San Antonio, TX07.2025
High School Diploma -
Southwest Legacy High School
Von Ormy, TX06.2020
Skills
- Information Security
- Call Management
- Appointment Scheduling
- Scheduling
- Customer Service
- Service Recommendations
- Customer Satisfaction
- Call Center Customer Service
- Keyboarding
- Paperwork Processing
- Complaint Resolution
- Account Updating
Accomplishments
- Collaborated with team of 40 representatives in the development of customer service and patient care at Centro Med. .
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Centro Med
02.2022 - 03.2023
Pizza Cook
Pizza Hut
08.2020 - 11.2021
Associate of Science -
Palo Alto College
High School Diploma -
Southwest Legacy High School
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