MANWATTI TULSHI
saint peterburg,FL
Summary
Dynamic Intake Coordinator with proven expertise in insurance verification and appointment scheduling at Southeast Homecare. Enhanced patient satisfaction through meticulous data management and proactive communication. Skilled in multi-line phone systems and delivering exceptional customer service, consistently achieving operational efficiency and accuracy in patient intake processes.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Intake Coordinator
Southeasthomecare
Saint Peters, PA
05.2024 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Scheduling Coordinator
Southeasthomecare
Saint Peters, PA
05.2024 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
Case Management Assistant
Southeast Homecare
Saint Peters, PA
05.2022 - Current
- Ensured timely communication between healthcare providers, fostering a collaborative care environment for patients.
- Maintained detailed case notes documenting each interaction with clients, ensuring a consistent approach across the care continuum.
- Participated in ongoing professional development opportunities to stay current on best practices in case management assistance.
- Improved patient outcomes with thorough assessment, planning, and advocacy in the case management process.
- Maintained up-to-date and accurate contacts and progress note records.
- Safeguarded patient privacy by adhering to HIPAA regulations during all aspects of case management activities.
- Assisted with the development and implementation of case management policies and procedures, contributing to a more efficient department.
Cashier Team Lead
Whole Food Market
Saint Petersburg, PA
08.2022 - 09.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
Advanced Certified Medication Aide
Grand Villas. ALF
Saint Petersburg, PA
10.2018 - 12.2021
- Increased efficiency in the medication room by regularly updating inventory and restocking supplies as needed.
- Supported optimal patient health with timely and accurate vital sign monitoring prior to medication administration.
- Promoted a safe environment for patients by identifying potential drug interactions and contraindications before administering medications.
- Assisted in the reduction of medication errors through diligent cross-checking of prescriptions and dosages.
- Developed strong relationships with patients'' families by providing regular updates on their loved ones'' progress in managing their medications effectively.
- Improved patient outcomes by accurately administering medications and monitoring responses.
Education
GED -
Tagore High
Guyana07-1997
Skills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Patient scheduling
- Scheduling appointments
- Customer service
Languages
English
Full Professional
Timeline
Intake Coordinator
Southeasthomecare
05.2024 - Current
Scheduling Coordinator
Southeasthomecare
05.2024 - Current
Cashier Team Lead
Whole Food Market
08.2022 - 09.2023
Case Management Assistant
Southeast Homecare
05.2022 - Current
Advanced Certified Medication Aide
Grand Villas. ALF
10.2018 - 12.2021
GED -
Tagore High