Manwinder Singh
Burlington
Summary
Results-driven sales professional with expertise in customer relationship management and upselling. Proven success in developing sales strategies and resolving conflicts, driving team performance and customer satisfaction. Achieved high success rates in selling protection plans, leveraging effective communication and innovative approaches to enhance sales outcomes.
Overview
12
12
years of professional experience
Work History
Sales Associate
Bob's discount furniture
Los angeles,California/Cherry hill New Jersey
11.2018 - Current
- Consistent top performer, made best of bobs every year
- Welcomed customers from the moment they walk in the store and served them as a personal guide for the entire process of buying furniture
- Making personal connections with each customer while upselling furniture as well as selling furniture protection
- Achieved an average of 80-90% in selling protection plans and additional warranties on sales.
- Led initiatives that resulted in high average order values through targeted product recommendations.
- Processed sales transactions accurately using point-of-sale systems.
- Answered customer inquiries and provided expert product knowledge.
- Resolved customer complaints effectively to ensure satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained contact with customers to foster repeat business and develop lifetime relationships.
- Completing credit applications for customers at a high rate
- Built and maintained relationships with peers and upper management to drive team success.
- Updated knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Developed promotional strategies to increase sales volume.
- Tracked sales performance metrics to identify trends in market place.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Truck assistant/Money Handler
Milk farmers dairy
Florence
07.2018 - 09.2018
- Delivering Dairy products through various routes in New York to restaurant owners
- Delivered customer orders in a timely manner while adhering to schedules.
- Working 12-14 hour shifts including overnight
- Completing orders for customers
- Lifting 50-80 pounds of products on a consistent basis
- Organized delivery schedules for efficient route planning.
- Maintained cleanliness and organization in delivery vehicles.
- Monitored inventory levels during deliveries and addressed discrepancies to maintain product availability.
- Collaborated with warehouse staff to ensure timely product availability.
- Documented delivery records accurately for each transport completed.
- Resolved customer complaints promptly to ensure customer satisfaction and retention.
- Managed inventory of tools, supplies, and equipment on board the truck.
- Prepared paperwork for shipments and deliveries.
- Reported any damaged or missing items during transit.
- Checked invoices against product descriptions prior to loading the truck.
- Communicated with warehouse personnel regarding availability of products for shipment or delivery.
- Collaborated on operational tasks in family-owned business, enhancing service delivery.
part owner
Cricket wireless
Morrisville
08.2017 - 06.2018
- Marketed store to increase customer engagement and drive foot traffic.
- Managed inventory buying and pricing, maintaining accurate data in POS system.
- Operated store, handling cash, ordering equipment, reporting to corporate advisers, and planning events.
- Provided training to improve employee skills
corporate indirect sales rep
Comcast
South Jersey/Philadelphia
09.2016 - 08.2017
- Achieved monthly and quarterly sales targets
- Engaged potential customers in diverse settings to promote and sell products, contributing to increased brand visibility and customer interest.
- Provided customer service by demonstrating and selling Comcast products, enhancing customer understanding and engagement.
sales representative/manager
Cricket wireless
Burlington
01.2014 - 01.2015
- Promoted to manager in six months due to strong sales abilities and focus on customer satisfaction.
- Led team to achieve sales targets through effective training programs.
- Developed sales strategies to enhance customer engagement and retention.
- Resolved sales and phone-related challenges through customer support.
- Monitored inventory levels and coordinated timely restocks with supply chain.
Education
High school -
Burlington township high school
BurlingtonBurlington county college -
Burlington county college
Burlington, NJSkills
- Sales management
- Sales strategy development
- Sales goal achievement
- Sales pipeline management
- Customer service and support
- Customer relationship management
- B2B sales
- Customer engagement
- Upselling techniques
- Point-of-sale systems
- Inventory management
- Credit application processing
- Product knowledge
- Product demonstrations
- Promotional strategy development
- Event hosting
- Training and development
- Conflict resolution
- Interpersonal skills
- Time management
- Multi-tasking skills
- Listening skills
- Written and oral communication
- Public speaking
- Relationship building
- Rapport building
- Feedback implementation
- Complex problem solving
- Contact follow-up
- Retail operations
- Standup comedy performance
Awards
- Best retention rate within the Philadelphia and South Jersey region for the first and second quarter.
- Most sales in the South Jersey region in the 2nd and 3rd quarter.
- Best of Bob's recipient for 2019, awarded for selling over $800,000 in sales.
Languages
- Punjabi
- English
- Punjabi
Languages
Punjabi
Professional
Accomplishments
Best of Bobs every year, a compensated bonus for top earners, top 10% in warranty service add on and average order value
Affiliations
4 years of high school football, praised for high work ethic and constantly improving and being a leader by example
Timeline
Sales Associate
Bob's discount furniture
11.2018 - Current
Truck assistant/Money Handler
Milk farmers dairy
07.2018 - 09.2018
part owner
Cricket wireless
08.2017 - 06.2018
corporate indirect sales rep
Comcast
09.2016 - 08.2017
sales representative/manager
Cricket wireless
01.2014 - 01.2015
High school -
Burlington township high school
Burlington county college -
Burlington county college