Manya Estrada Hernandez
Coral Spring,FL
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
3
3
years of professional experience
Work History
Server
IHOP
08.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor -
Inmaculada Concepción
Managua, Nicaragua 12.2001
Skills
- Bill Computation
- Guest Relations Management
- Food and Beverage Pairings
- Food Preparation and Safety
- Suggestive Selling
- Quality Control
- Sales Expertise
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
IHOP
08.2020 - Current
Bachelor -
Inmaculada Concepción
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