Mara Donahue
Argyle,NY
Summary
Motivated and adaptable professional with a bachelor's degree from the College of Saint Rose, and several years of hands-on experience in customer-facing roles. After gaining firsthand experience in the field of my degree, I have chosen to pursue a new career path that better aligns with my strengths in client relations, communication, and strategic problem-solving. Now seeking a role where I can bring value, grow professionally, and thrive in a results-driven environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Probation Officer
Washington County Probation Department
Fort Edward, NY
12.2024 - Current
- Making recommendations regarding probation status changes or modifications as needed.
- Assisting youths in developing personal goals that will help them become productive citizens.
- Created, organized and maintained files, case notes and electronic databases.
- Gathered social and legal data on each probationer and verified details.
- Referred offenders to appropriate community agencies to complete services in compliance with court orders..
- Tracked information for summary documentation to strengthen case outcomes.
- Developing and implementing individualized case plans for juvenile offenders.
Sales Associate
Garden Time
Queensbury, NY
03.2022 - 12.2024
- Quickly emerged as a team leader
- Consistently demonstrating initiative and customer focused service
- Worked closely with customers both in person and over the phone
- Always ensured that customer needs were met and expectations were exceeded
- Scheduled and planned events
- Identified opportunities to increase sales
- Collaborated effectively with colleagues
- Conveyed genuine enthusiasm for our offerings to enhance overall customer experience
Office Assistant
Garden Time
Queensbury, NY
03.2022 - 12.2024
- Answered phone calls and directed them to appropriate personnel.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Facilitated communication within the office and with external partners.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Listened to customer needs to identify and recommend best products and services.
Sales Associate
Loft
Albany, NY
08.2022 - 03.2023
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Maintained up-to-date knowledge of store merchandise and policies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Education
Criminal Justice
The College of Saint Rose
Albany, NY05-2024
Skills
- Customer service
- Client assessment
- Written and verbal communication
- Adaptability and flexibility
- Attention to detail
- Technology
- Professionalism
- Active listening
- Integrity
- Time management
Affiliations
- Reading
- Hiking
- Fitness and Wellness
Certification
- NYS Basic Peace Officer Course
Timeline
Probation Officer
Washington County Probation Department
12.2024 - Current
Sales Associate
Loft
08.2022 - 03.2023
Sales Associate
Garden Time
03.2022 - 12.2024
Office Assistant
Garden Time
03.2022 - 12.2024
Criminal Justice
The College of Saint Rose
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