María Mejía
Grand Prairie,TX
Summary
Customer service commitment skilled in exceeding goals and objectives, building productive relationships, communicating at all levels, resolving complex issues, and winning customer loyalty.
Knowledge of menu planning, event logistics, and client relations, consistently ensuring successful and memorable events.
Overview
25
25
years of professional experience
Work History
Catering Supervisor
Corner Bakery Cafe
Irving, TX
07.2024 - 08.2025
- Supervised catering staff to ensure efficient service delivery during events.
- Coordinated logistics for events, including food preparation and equipment setup.
- Trained new employees on company policies and service standards.
- Developed menus in collaboration with clients to meet dietary preferences and budgets.
- Oversaw quality control measures to maintain high food safety standards.
- Implemented process improvements that enhanced operational efficiency and reduced waste.
- Established strong client relationships, resulting in repeat business and positive referrals.
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings.
- Conducted regular performance evaluations of catering staff members, identifying areas for improvement and opportunities for growth.
Substitute Paraprofessional
Grand Prairie ISD
Grand Prairie, TX
08.2022 - 07.2023
- Assisted teachers in daily classroom activities, fostering an engaging learning environment.
- Supported individual student needs through personalized assistance and encouragement.
- Collaborated with educators to implement lesson plans and educational strategies effectively.
- Monitored student progress and behavior, providing feedback to enhance learning outcomes.
Center Pack Station/ Quality Auditor Assistant Manager
Careismatic Brand Distribution
01.2021 - 07.2022
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Developed and implemented quality control procedures to enhance operational efficiency.
- Collaborated with production teams to identify areas for process improvement and waste reduction.
- Analyzed quality data to drive continuous improvement initiatives across departments.
- Initiated corrective actions based on audit findings, promoting adherence to regulatory requirements.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Audited activities of workers on production lines and shipping and receiving.
- Educated and oriented employees to improve compliance with quality control protocols.
- Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.
- Monitored departmental forms for compliance to submissions rules and guidelines.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Kitchen Line Cook
Olive Graden
Grand Prairie, TX
10.2023 - 05.2024
- Prepared and cooked high-quality dishes in fast-paced kitchen environment.
- Ensured timely food preparation and presentation according to menu specifications.
- Collaborated with team members to maintain efficient workflow during peak service times.
- Contributing with inventory levels, minimizing waste through effective ingredient management.
- Maintained cleanliness and organization of workstations, adhering to health regulations.
- Prepared and cooked meals according to recipes and customer specifications.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Verified proper portion sizes to consistently attain high food quality standards.
Field Catering Manager/Facilities Project Manager
MCrowd Restaurant Group
Irving, TX
08.2018 - 08.2020
- Coordinated logistics for large-scale catering events, ensuring timely delivery and setup of services.
- Developed menu options based on client preferences, dietary restrictions, and seasonal availability.
- Managed vendor relationships, negotiating contracts to optimize service quality and cost efficiency.
- Streamlined inventory management processes, reducing waste while ensuring adequate supply levels.
- Led strategic planning sessions to identify growth opportunities within the catering market segment.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.
- Secured high-profile contracts, expanding company's market presence and reputation.
- Managed vendor relationships, negotiating contracts to optimize service delivery and reduce costs.
- Led project planning and execution for facility renovations, ensuring compliance with safety standards.
- Coordinated cross-functional teams to streamline communication and enhance project timelines.
- Analyzed facility operations data, identifying trends that informed strategic decision-making for future projects.
- Coordinated multi-disciplinary teams to ensure timely completion of complex facility upgrades.
- Oversaw contract negotiations with external service providers, ensuring favorable terms that aligned with project objectives and budgets.
- Facilitated effective communication between team members, fostering a collaborative work environment conducive to successful project outcomes.
- Established strong working relationships with key stakeholders across various departments to facilitate smooth project execution.
- Improved workplace safety by conducting regular facility inspections and addressing potential hazards.
- Controlled expenses to meet budget requirements.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Analyzed building control and HVAC system performance and recommended improvements.
Assistant Manager/Catering Supervisor
Corner Bakery Café
Irving, TX
08.2000 - 06.2018
- Led team in daily operations, ensuring efficient café workflow and customer satisfaction.
- Trained staff on food safety standards and operational procedures, enhancing overall compliance.
- Implemented process improvements, resulting in streamlined operations and increased efficiency.
- Developed training materials to support onboarding of new employees, enhancing retention rates.
- Analyzed sales data to identify trends, informing strategic decisions for menu adjustments.
- Coordinated promotional events, driving customer engagement and increasing foot traffic.
- Managed inventory levels, reducing waste while maintaining product availability and quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled food costs and managed inventory.
- Oversaw daily operations to maintain store cleanliness and organization.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Dallas Can Academy
Dallas01.2002
Skills
- Hospitality
- Customer Satisfaction
- Guest Service & Relations
- Inventory Control
- Training & Development
Accomplishments
- Awarded “Super Star Award” in 2011 for driving Catering Sales.
- Accomplished “Big Dog” award in May 2011 for providing exceptional customer experiences
- Complimented on outstanding customer service, achieving 100% customer satisfaction
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Catering Supervisor
Corner Bakery Cafe
07.2024 - 08.2025
Kitchen Line Cook
Olive Graden
10.2023 - 05.2024
Substitute Paraprofessional
Grand Prairie ISD
08.2022 - 07.2023
Center Pack Station/ Quality Auditor Assistant Manager
Careismatic Brand Distribution
01.2021 - 07.2022
Field Catering Manager/Facilities Project Manager
MCrowd Restaurant Group
08.2018 - 08.2020
Assistant Manager/Catering Supervisor
Corner Bakery Café
08.2000 - 06.2018
High School Diploma -
Dallas Can Academy