Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARA RAYMOND

Orlando,FL

Summary

Dependable records specialist with strong attention to detail and exceptional time management skills. Highly organized, reliable, and always eager to learn from colleagues. Excellent work ethic and displays great enthusiasm in all tasks. Fluent in two languages with a strong focus on delivering outstanding customer service. Seeking opportunities to advance and excel in the field.

Overview

3
3
years of professional experience

Work History

ELIGIBILITY REPRESENTATIVE AND PHARMACY AUDITOR

Cigna Acreedo
09.2021 - 03.2023
  • Used rxHome, C-agent, and Kip to process medications to be shipped out to patient
  • Communicated with customers regarding shipment delays or updated insurance claims
  • Updated 70+ claims per shift

Medical Records Clerk

Celquest
05.2022 - 12.2022
  • Maintained patient records in compliance with security regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Maintained patient confidence by keeping patient records information confidential.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Verified accuracy of patient information in medical records.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Utilized electronic medical record systems to store, retrieve and process patient data.

CONSUMER SPECIALISTS

AdventHealth
01.2021 - 08.2021
  • Maintained a compassionate demeanor throughout interactions to ameliorate stressful situations and provide health information to qualified patients registering for the Covid-19 vaccine
  • Assisted in signing patients up in the AdventHealth database
  • 100+ calls per shift

MEDICAL BILLING AND CODING SPECIALIST

AdventHealth
01.2020 - 01.2021
  • Cerner and iExtend software used to input over 130 files per day into computerized patient record systems
  • Used Microsoft Outlook and Excel to organize daily tasks given

Education

Keiser University
01.2025

High School - undefined

Treasure Coast High School
01.2017

Skills

  • Microsoft
  • Cerner
  • IExtend
  • Webex
  • RxHome
  • C-agent
  • Kip
  • Email management
  • Refund management
  • Multi-line phone talent
  • Typing proficiency
  • Confidentiality
  • Conflict resolution
  • Customer service
  • Call center procedures

Languages

English
Native or Bilingual
Creole
Native or Bilingual

Timeline

Medical Records Clerk

Celquest
05.2022 - 12.2022

ELIGIBILITY REPRESENTATIVE AND PHARMACY AUDITOR

Cigna Acreedo
09.2021 - 03.2023

CONSUMER SPECIALISTS

AdventHealth
01.2021 - 08.2021

MEDICAL BILLING AND CODING SPECIALIST

AdventHealth
01.2020 - 01.2021

High School - undefined

Treasure Coast High School

Keiser University

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MARA RAYMOND