Mara Stevens
Greenwood,IN
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my expertise in dispatch software and exceptional problem-solving skills at multiple companies. My proactive approach in coordinating logistics and fostering team collaboration led to a significant improvement in service efficiency and team morale, positioning me as a key asset in dynamic environments.
Overview
7
7
years of professional experience
Work History
Dispatcher
Peterman Brothers
09.2024 - Current
- Communicated with technicians and personnel to coordinate appointments and timely repairs
- Directed dispatching, routing, and tracking of serval fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in an electronic database.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Coordinated logistics for field units, optimizing routes for more efficiency for customers.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
Manager
KG's Pub
03.2023 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Logistics Coordinator
CMTS
10.2017 - 01.2023
- Tracked loads from start to finish and notified customers of status or potential delays
- Collaborated with sales and customer service teams to address client concerns and expedite orders if needed
- Coordinated with suppliers to ensure timely delivery of goods.
- Scheduled shipping and delivery appointments
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Coordinated with suppliers for timely delivery of materials, ensuring continuous production.
- Negotiated contracts with freight carriers to lower transportation costs without compromising service quality.
- Created working relationships with customers and carriers to ensure smooth workflow and better margins
- Onboarded new customers to learn new processes and foster new relationships with clients
- Oversaw all cargo claims company wide, working with both carrier and customer insurance providers
- Tracked and recorded all accessorial charges to ensure we collected payment and paid out drivers for any additional needs
- Managed a fleet of 15 or more company drivers in addition to overseeing brokered loads
Education
High School Diploma -
Staley High School
Kansas City, MO12.2013
Skills
- Customer service
- Data entry
- Decision-making
- Attention to detail
- Active listening
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule coordination
- Updating logs
- Service coordination
- Conflict resolution
- Multitasking and organization
- Team collaboration
- Effective verbal and written communication
- Record keeping
- Training new hires
- Critical thinking
- Multitasking Abilities
- Microsoft office
Timeline
Dispatcher
Peterman Brothers
09.2024 - Current
Manager
KG's Pub
03.2023 - 08.2024
Logistics Coordinator
CMTS
10.2017 - 01.2023
High School Diploma -
Staley High School