María Karla Bacallao Ramos
Miami,FL
Summary
Dynamic and dedicated cashier with a proven track record at El Toro Loco Steakhouse, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective issue resolution and team collaboration. Committed to maintaining accuracy in daily reporting and fostering repeat business through strong customer relations.
Overview
3
3
years of professional experience
Work History
Cashier
El Toro Loco Steakhouse
Miami, FL
09.2023 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with menu selections and provided exceptional service.
- Handled customer inquiries and resolved issues effectively to ensure satisfaction.
- Collaborated with team members to streamline service during peak hours.
- Managed inventory levels by restocking supplies as needed throughout shifts.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Industrial Engineering
UNAH
Havana, Cuba12.2021
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Customer relations
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Payment processing
Product restocking
Conflict resolution
Refunds and exchanges
Issue resolution
Complex Problem-solving
Payment collection
Staff training
Guest inquiries
ID verification
Attention to detail
Currency counting
Decision making aptitude
Sales expertise
Daily reporting
Retail merchandising
Loss prevention
Identification checks
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier
El Toro Loco Steakhouse
09.2023 - Current
Bachelor of Science - Industrial Engineering
UNAH