Maralee Ambrose
Zales
Victorville,CA
15
years of professional experience
Results-driven Store Manager with over 15 years in retail operations, team leadership, and customer service. Expertise in inventory control, visual merchandising, and maintaining brand standards. Proven ability to enhance store performance, drive sales growth, and effectively manage workforce scheduling. Committed to developing associates and optimizing daily operations for improved customer satisfaction.
Work History
Store Manager
15 Years 5 Months- Managed associate schedules and daily task assignments to ensure optimal store coverage.
- Created weekly work schedules for store personnel.
- Trained sales team on product knowledge and selling techniques.
- Supported Zales store operations and coached associates to enhance sales performance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored opening and closing procedures and maintained daily store readiness.
- Controlled inventory processes and completed merchandise transfers and receiving.
- Oversaw visual merchandising to align with Zales brand presentation standards.
- Enforced security procedures and protected cash, product, and store assets.
- Provided customer service in Zales jewelry showroom and resolved client concerns.
- Resolved customer complaints in a timely manner.
Education
High School Diploma
Skills
Retail operations
Inventory control
Visual merchandising
Cash handling
Store readiness
Store displays
Loss prevention
Sales coaching
Sales forecasting
Workforce scheduling
Employee scheduling
Team leadership
Team collaboration
Customer service
Problem resolution
Problem-solving
Effective communication
Store displays
Recruiting and hiring
Recruiting and hiring
Timeline
Store Manager
Zales
2011.06 - 2026.11Read More
San Andreas High School
High School Diploma
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