Marana Shaffier
San Tan Valley,AZ
Summary
Proven leader with extensive experience at Bullfish, adept in conflict resolution and productivity monitoring. Excelled in staff supervision and customer service, enhancing team performance and operational efficiency. Demonstrated success in mentoring staff and implementing strategies to seize new opportunities, ensuring compliance with safety standards and optimizing inventory management.
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
9
9
years of professional experience
Work History
Shift Lead
Bullfish
Orange, TX
10.2024 - Current
- Implemented strategies to take advantage of new opportunities.
- Scheduled staff shifts, considering peak times and individual availability.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Provided guidance and support to other team members as needed.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Assessed company operations for compliance with safety standards.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Resolved customer complaints and reported issues to senior management.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
Hairstylist
Sport Clips
San Tan Valley, AZ
06.2016 - 10.2020
- Greeted customers, answered phones and booked appointments.
- Tracked inventory of supplies used for styling services.
- Participated in team discussions regarding marketing strategies for the salon.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Educated clients on proper home hair care maintenance techniques.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Responded to customer inquiries by phone, email, and in person.
Education
Graduate Certificate - Autism
Autism 101
San Tan Valley, AZ11-2023
High School Diploma -
Queen Creek High School
Queen Creek, AZ05-2013
Some College (No Degree) - Business
DeVry University
Philadelphia, PASkills
- Productivity monitoring
- Production leadership
- Staff supervision
- Conflict resolution
- Quality control
- Staff motivation
- Guest service
- Team motivation
- Rules enforcement
- Employee training
- Customer service focus
- Shift leadership
- Coaching and mentoring
- Workplace safety
- Daily reporting
Timeline
Shift Lead
Bullfish
10.2024 - Current
Hairstylist
Sport Clips
06.2016 - 10.2020
Graduate Certificate - Autism
Autism 101
High School Diploma -
Queen Creek High School
Some College (No Degree) - Business
DeVry University