Maranda Amaya
Jersey City,NJ
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
La Quinta Inn & Suites In
09.2021 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed appointments, communicated with clients, and updated client records.
Teacher's Aide
World Of Wonder
10.2016 - 01.2020
- Arranged and led activities for students, including circle time, art projects and maintain the kids in the classroom
- Monitored students in class & outside, enforce rules and support the lead teacher
- Straightened classroom & organized to keep areas well-maintained
- Assisted in development trainings to measure students' motor, language, and emotional skills
- Managed daily attendance and reports for parental notification.
- Supported student physical, mental, and social development using classroom games and activities.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Cashier Supervisor
Payless ShoeSource
07.2017 - 09.2019
- Counted product stock to maintain inventory records
- Assisted customers to find appropriate products, answer product questions and provided product solutions
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
- Helped customers locate and select appropriate merchandise throughout the store.
- Built positive relationships with customers to increase repeat business.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
High School Diploma -
William L Dickinson High School
Jersey City, NJ06.2019
Certificate First aid and CPR certified Epinephrine Auto- Injectors -
Skills
- Customer Service
- File Organization
- Front Office Management
- Cash Handling
- Verbal and Written Communication
- Proficient in Software
- Hospitality Services
- Time Management
- Problem-Solving Skills
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
La Quinta Inn & Suites In
09.2021 - 05.2023
Cashier Supervisor
Payless ShoeSource
07.2017 - 09.2019
Teacher's Aide
World Of Wonder
10.2016 - 01.2020
High School Diploma -
William L Dickinson High School
Certificate First aid and CPR certified Epinephrine Auto- Injectors -
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