Maranda Mobley
Leesburg,United States
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Remote Technical Support Agent
Kelly Connect
Leesburg, United States
11.2021 - 12.2022
- Maintained logs and documentation to detail key information regarding incoming and outcoming calls.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Navigated multiple computer systems and applications and utilized search tools to find information.
Seasonal Covid-19 Screener
AUE Staffing
Altamonte, Florida
03.2021 - 05.2021
- Recorded details of Covid-19 screening results into the company database for documentation purposes.
- Used medical or administrative knowledge to explain policies, procedures, and services to patients.
- Safeguarded medical records to secure patient information and maintain patient confidentiality.
Direct Service Professional
Lake View Court
Maitland, Florida
05.2020 - 07.2020
- Maintained a safe supportive environment for individuals with intellectual and developmental disabilities which fostered growth and rehabilitation for the development of skills.
- Developed rapport, facilitated group and individual activities, and provided tailored support based on resident needs.
- Monitored and documented progress and condition and notified team members of any changes.
Customer Service Representative
ARS Rescue Rooter
Maitland, Florida
04.2019 - 12.2019
- Addressed customers courteously using suitable methods and problem-solving skills.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Tampa, FL 07.2021 - 11.2022
High School Diploma -
Tavares High School
Tavares, FL 08.2010 - 05.2014
Skills
High Volume Inbound Calls
Microsoft Office
Active Listening
Call Center Operations
Written Communication Skills
Call Documentation
Timeline
Remote Technical Support Agent
Kelly Connect
11.2021 - 12.2022
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
07.2021 - 11.2022
Seasonal Covid-19 Screener
AUE Staffing
03.2021 - 05.2021
Direct Service Professional
Lake View Court
05.2020 - 07.2020
Customer Service Representative
ARS Rescue Rooter
04.2019 - 12.2019
High School Diploma -
Tavares High School
08.2010 - 05.2014