Summary
Overview
Work History
Education
Skills
Websites
Certification
Activities
References
Timeline
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Marawan Hamad

Astoria,NY

Summary

Experienced professional with a strong track record in customer service and sales. Demonstrates effective communication with diverse clientele, ensuring their needs are not only met but exceeded. Highly skilled in building and maintaining strong relationships, resulting in increased customer satisfaction and loyalty. Adept at multitasking and problem-solving, consistently achieving targets and driving revenue growth. Committed to delivering exceptional service and contributing to the overall success of the organization.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Business Analyst

LAVA RESTAURANTS
09.2022 - Current
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.

International Account Advisor

Vodafone UK
09.2019 - 09.2021
  • Cultivated strong relationships with both internal and external stakeholders, facilitating effective communication between all parties involved in managing international accounts.
  • Streamlined internal processes for more efficient account management, improving team productivity and responsiveness to client requests.
  • Achieved consistent positive feedback from clients regarding the quality of advice provided, contributing to a strong reputation as a trusted International Account Advisor.
  • Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions for their international accounts.

Financial Accountant

Mahoney For Shipping And Marine Services
02.2015 - 09.2019
  • Journalizing the transactions, Posting the journal entries to ledgers, Preparing motor vessel disbursement account for the owner of that vessel, Monthly revenue analysis for top management, Auditing ledgers, Treasurer, Preparing general ledger, Preparing data for taxes, Preparing the financial statements.

Accountant

Talaat moustafa for construction
01.2013 - 12.2013
  • Auditing all transactions at site, Prepares work to be accomplished by gathering and sorting documents and related information, Pays invoices by verifying transaction information; scheduling and preparing disbursements, obtaining authorization of payment, Obtains revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments, Collects revenue by reminding delinquent accounts; notifying customers of insufficient payments, Prepares financial reports by collecting, analyzing, and summarizing account information and trends.

Education

Faculty Of Commerce - Accounting department

Alexandria University

Certificate - Financial Analysis

Google Career
New York, NY
02.2022

Associate Of Business Administration - Management

Berlin School
08.2019

Skills

  • Data Analysis
  • Requirements Gathering
  • Microsoft Office Suite
  • Project Management
  • Business process improvement

Websites

Certification

  • Commercial Excel
  • ICDL
  • QuickBooks

Activities

  • Member in Arab Youth Climate Movement
  • Participated in many exchange programs like (Raise Your Voice and Act in Germany) - (Entrepreneurship in Turkey)

References

Available upon request.

Timeline

Business Analyst

LAVA RESTAURANTS
09.2022 - Current

International Account Advisor

Vodafone UK
09.2019 - 09.2021

Financial Accountant

Mahoney For Shipping And Marine Services
02.2015 - 09.2019

Accountant

Talaat moustafa for construction
01.2013 - 12.2013

Faculty Of Commerce - Accounting department

Alexandria University

Certificate - Financial Analysis

Google Career

Associate Of Business Administration - Management

Berlin School

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Marawan Hamad