Maraya Marie Aron
Cedar Rapids,IA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
Work History
Customer Service Representative
BlackSand
Nettie, Pohnpei
04.2022 - 10.2024
- Managed order processing and ensured timely fulfillment of requests.
- Resolved customer complaints using company guidelines and protocols.
- Assisted customers with inquiries and product information effectively.
- Maintained accurate records of customer interactions in the system.
- Collaborated with team members to enhance service delivery standards.
- Provided feedback to management on customer trends and issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Calvary Christian Academy
Nett, PohnpeiSkills
- Order processing
- Customer complaint resolution
- Customer inquiries handling
- Record maintenance
Languages
English
Professional
Timeline
Customer Service Representative
BlackSand
04.2022 - 10.2024
Calvary Christian Academy